Randolph Park Hotel And Suites, Tucson

What is the most important quality for judging a hotel? Hotel amenities, location, room cleanliness, etc. are all importnat things to consider. But perhaps the most important aspect is something that we don't often factor in when evaluating a hotel; perhaps the most important quality is the hotel's "word" or "promise." If you cannot believe what the hotel staff is telling you, then everything else is worthless. Let me briefly describe what happened during my wife's recent stay at the Randolph Park Hotel & Suites. A 21-day advance reservation was made for 4-nights. After 2-nights, my wife’s party checked out. Prior to checking out, they asked the hotel manager whether a reimburstment (credit) would be made for the two nights not used. The manager said said. When the credit wasn’t issued, my wife inquired about it and that same manager responded that he was not aware of the 21-day reservation and thus, no credit would be permitted. Despite writing directly to the Randolph Park Hotel & Suites management and explaining the entire situation, the hotel still refused to issue a credit. It doesn’t matter whether the hotel manager was at fault or not for initially saying that a full credit would be made. The issue we’re now facing is that Randolph Park Hotel & Suites refuse to HONOR the word of their employee. When my wife was told that a full credit would be issued, it should have been. There can be no exceptions. This clearly demonstrates the total disregard for the customer. If Randolph Park Hotel & Suites cannot live up to its promised word, how can you trust any other service they provide? Will they honor the hotel rate that you made the reservations for? Will they fix any problems you experience while at the hotel? If their word cannot be believed, all aspects of their business is suspect. I guess customer service doesn't apply at this establishment. I would recommend finding another hotel when visiting Tucson. Why stay at a place where management has such little respect for the customer?

BOYCOTT TUCSON AZ THEY KILLED MY DOG SUKI ON 1/5/2011

I took a crew of 5 to Tucson from LA. We all enjoyed our stay. The whole staff was very accommodating, from the front desk to the breakfast lady. Any little issues or requests that came up were dealt with right away and with a smile. PLUS the sushi place across the street was so yummy! The hot tub at Randolph was so nice after working hard all day. The rooms were clean and comfy. No bad smells that others here have talked about. The only thing I would say that needs work are the mattreses. They were fine, just not soft. If firm is your thing you have nothing to worry about. For some reason the cleaning staff put jewelry away in a drawer. Check drawers before checking out. Great time there, close to University campus food and shopping....highly recommended!

I'd read some negative reviews of this place but we didnt have any real problems. The location is great for walking to tennis or golf. University is a few miles away. The Pueblo Grille next door has a nice outdoor patio with great food. You might need reservations on the weekend. They give a discount to hotel guests. The pool is large, the pool side furniture has seen better days but it's functional. There's also a hot tub. Hot and/or cold breakfast is included and was pretty much the same thing every day. It's a great fast way to get breakfast so you can be on your way. We had 5 rooms and one of them did smell of smoke. The housekeeping staff had trouble keeping up when the hotel was full on the weekend. The lobby has 2 areas with very comfortable chairs for lounging & reading.

Location was great - tennis courts and park across the street, restaurant across the street (Pueblo Grill) had great menu and food and very reasonable prices. Room was clean and fairly roomy, loved the microwave and refrigerator and coffeemaker in room, loved the patio outside our room along poolside. Nice spa. Nice to have on-site laundry facility. Full breakfast offered but same offering each day (could have been more imaginative or rotate some different selections). Units with kitchenettes available too.