Super 8 Juneau, Juneau

We checked in on 1/5/2011. The staff was very friendly. We brought our suitcases up to the room, then went sightseeing. We returned at about 5P.M. My daughter and I were relaxing on the bed, only to find bugs crawling all over her and her suitcase. I immediately pulled back the bedding and saw bed bugs in both beds. I phoned the front desk and the employee came up to check. She changed our room and I asked how to get rid of the bugs. She instructed us to wash our things in hot water. I asked if she was going to pay our laundry costs. She gave me $2.00! We needed 2 washers ( that was all they have) at $1.00 each, then we had to buy detergent and dry the clothes. $2.00 wasn't enough. I took all my daughters clothes while she took a shower and sat in a towel waiting for the clothes to be done. She threw up over the disgust of the situation. When I was in the room waiting for the clothes to dry I was phoned by the front desk complaining that I was using the machines and not leaving any for any other guest! There are only 2 washers and 2 dryers! I took our clothes out damp, and returned to our room so my daughter could get dressed. My daughter's new coat got ruined, since it shouldn't have been washed, but we didn't have much choice. We then took our stuff and said we wanted to check out. Spending a night here was out of the question. I was then handed a bill for $80.50! I said I could not believe I was being charged for the stay. I was told to call and speck to a supervisor the next day. I figured I would get a refund on my credit card, but to this date I have not! We then went to find a hotel to stay at. We stayed at the Extended Stay hotel, which was a lot nicer and only $15.00 more. I was afraid I was going to contaminate their hotel with the bugs. We washed our clothes 3 more times, as well as putting our suitcases in the shower to kill those as well. Because we couldn't wash our shoes, we both felt like we may still have some crawling into our clothes, etc. The rest of our trip we were constantly fearing we had not killed them all. Any itch was making us inspect our bodies. It has been a horrible experience. I only hope that we did not carry any of them home and now my home will be infected. The staff was friendly. I will say that. I understand that bedbugs are a problem. I guess it could happen even in the best hotels. But to be charged for the room, asked not to occupy all the machines ,and be given $2.00 was an insult that I can not forgive. If you want to stay at this hotel, be sure to pull back the bedding before you bring anything in the room! It sure would have saved us a huge inconvenience., and the cost of a new coat for my daughter!

I was seeking medical attention when I arrived and the people at Super 8 were so considerate and helpful. They made every effort to accommodate my needs, even offering extra help to make me more comfortable. Everything was clean and in good shape. And the people were fabulous. They have my business forever! A really great place.

The room was clean, staff were very nice and the location is right in the middle of the area which affords you easy movement in either direction. A short drive to downtown Juneau and a short drive the the Mendenhall Glacier or ferry terminal in the other direction. Room comes with free wireless internet, small continental breakfast, cable tv, and plenty of parking. For about $90 a night its a bit pricey for all that is included, but the whole region is pretty much that price so not much you can do. This is the 2nd time i have stayed here and the same positive experience, i would recommend it to others.

We stayed a total of three nights and the room wasn't serviced. We had to ask the cleaning person for towels and coffee. We aske the manageer about it and he said it should have been serviced.

The filthiest hotel I have ever encountered. The bathroom looked like it had been last cleaned around 2005, (the toilet was unbelievable,) the floors and carpets looked like they has recently seen service on the floor of a car repair shop and the staff really didn't care what was going on. We stayed a week and never even got clean towells despite repeated requests. When I had the audacity to ask if perhaps the cleaning staff could at least make the bed, (which didn't happen ONCE during a week-long stay,) the person at registration looked as though I'd suggested beating a puppy in the lobby or something. Make the BED?! You're KIDDING, right?? All in all, a horrible experience. Outrageously overpriced, too- save your money for a nice B&B at the same rates, or go camping instead- the campground outhouse will undoubtedly be cleaner than your bathroom at Super 8. An absolutely AWFUL place to stay.

The motel was not clean, shabby and displayed poor maintanence. It was not a pleasure to stay there. We were sent there by Alaska Airlines (a flight delay), and I've told AA that I will never go there again.