Holiday Inn Hotel Stes Decatur, Decatur

The room was very clean and well kept. The dining area was very clean and the hot breakfast was very good. We had no complaints at all.

As soon as I walked into my room I turned to lock the door and there were roaches climbing on the back of the door. The room was old and very outdated and not well maintained. I will not be back.

To whom it may concern, June 9, 2009 I want to commend the Holiday Inn & Suites in Decatur, Al. for going far above and beyond this customers expectations. I had reserved one of the two suites there for two nights. I reserved this suite for the fact I wanted an “in room” jacuzzi . Upon arriving for check in, the first thing I noticed when I walked in was the environment. It was very clean, luxurious looking, and well maintained. I met with Becky who had made my reservation and she immediately and courteously began apologizing. The suite I reserved had not been vacated because of a family emergency and the guest were going to have to stay another night. To my amazement, she had already cleared with her manager and had made me a reservation at another hotel that had a suite available with a jacuzzi AND informed me that Holiday Inn would be paying the bill. I travel frequently and I’ve stayed in many hotels and a few times have incurred small problems. Nobody seemed to care or offer any help. You’re just treated like a number. (If you’re not happy, move on and the next paying customer can take your place) To me, this was a big problem. Becky handled the situation was the utmost sincerity and professionalism. She and Amanda were nice and courteous to a point you just don’t see much of anymore. I want to thank their manager as well who handled this with no questions asked. After years of dealing with the public and business’s , it was well worth being inconvenienced to see a place with employees that treat people in such a manner. Thank you very much. Sincerely, Jeff Perry Please feel free to send this letter or use it in any way that will benefit your establishment. I will be returning soon and staying at your hotel based solely on this brief encounter . Becky was super nice and friendly in making the reservations and she and Amanda were so nice and apologetic about what happened that they made it a pleasure to have a problem.

We booked our room here since the motel had an indoor pool. That was fine. It was when you had to be in your room. The room was the worst room my family and I have ever stayed in or even been in. The room we had was so nasty. The carpet had holes and stains all over. We would have left, but all the motels around were booked since there was a ball game in town. Don't stay here!!!

I had my room for 3 days on my second day After coming in from a long day There was roaches climbing on the walls, all over floor and counters. The night manager and housekeeper were nice and kept apologizing. Cleaned up room pulled out fridge and roaches came out from fridge like crazy. It was not a nice site. For the price I paid to stay in a roach infested hotel was not worth it!