The Chelsea Hotel, Atlantic City

The Chelsea Tower is well located btwn the Tropicana and the Hilton, on the boardwalk. The staff is friendly and helpful. There are nice restaurants and lounges in the Hotel. The rooms are clean and themed in retro ticky tacky. The beds, linens and towels get an A+ as does the roomy bathroom and shower. Excellent view in the Tower. Valet parking was excellent and very convenient, although you can walk or shuttle anywhere. Depressing 70's hallways and very thin walls were drawbacks but this was an excellent value when booked online through expedia. Very kid friendly but be prepared to go elsewhere to eat as their "coffee shop" was absurdly overpriced. Good choice for young couples who want to be near the casinos without actually staying in the casinos. I would stay there again. Be aware that the Annex is a very different room design, the Tower rooms are larger and newer with nicer views.

We stayed in the main part of the hotel (not the annex). The room was great. Great atmosphere for a younger crowd. On the boardwalk and a 1-5 minute walk to 3 casinos. Friendly staff. Well-priced. Would def. go back

We stayed in a Deluxe Room the Chelsea last year and loved it so much that we booked again last week...only in the Annex. Huge difference and a huge mistake! We went through 2 rooms in less than 10 minutes. One reeked of smoke (although the snotty manager lady told me that was essentially impossible since it is of course a "smoke free" facility). The second room gave me the chills...The ceiling was coming down, there was no closet door, the bathroom was absolutely disgusting and had a leaking faucet, the carpet was filthy, the room stunk of mildew, and the window locks were rusted away to almost nothing...particularly unsettling considering that our view consisted of hobos and a loading dock. Further, you could see graffiti painted over in the elevator and the hallway carpet was atrocious. Im not a complainer, but I complained so many times, the other manager (a man who was much nicer), refunded our night, but needless to say our trip was ruined. They have a lot of nerve charging almost as much for those dumps as they do for a Deluxe room, and despite what the snotty manager lady also said, the website is EXTREMELY misleading to this extent.

I would not recommend this hotel to anyone. The bathroom was terrible. We stayed in the annex and it was terrible. Only one night but never again!

The snacks in the room are old and out of date. The restaurant on the 1st floor wasn't very good. The room was great. I especially liked the king size bed with the nice comforter. Pillows were plentiful (which is rare for any hote) and very comfy. The staff all seem a little stressed out but maybe thats just Jersey for you. The room cleaners did an excellent job. The valets were especially helpful. The desk people and the waitresses were fairly bitchy (fussy). My second night here (Saturday) cost more than double my first night. The music at the club below me was really loud until 4AM. Getting ready to check out. If there are surprizes I,ll be back. By the way my compliments to the designer. The fixtures and coverings were very well done.

Um ok, so at first glance you may agree that The Chelsea hotel appears to be average, if not above average from the pictures. If that isn't enough incentive to reel you in, the unbeatable price will sure catch your visual senses. Upon arrival, the outside looks in dire need of a severe renovation, however when entering you're pleasantly surprised. The retro Waldorf theme is a sure treat. Even the attentive staff is reassuring and embracingly professional. The downfall was experienced when we realized we were staying in the Annex (which is the motel part of the hotel), and upon entrance were greeted by chartreuse floors, as well as putrid smells, all accompanied by screeching horns from the outside. We had been in the hotel for not even half an hour, when we were also greeted by those microscopic invaders, commonly called bed bugs!!!! We hadn't realized this at first, as we just felt tiny pinches and scratches, but soon we noticed inflammation and bumps all on our body. With this discovery, we angrily marched downstairs to get our rooms changed, when we should've just demanded a refund from the start. They switched us to the room right next to us, which was no better. The itching and biting became more intense as the day wore on. We forcefully marched down to the hotel desk again, and were vocal about our concerns. They clearly knew something was up, due to their expedience with upgrading us to an ocean view room in the separate building they had. Well, third time wasn't a charm in this case, as we actually saw the bed bugs in this bed!!!! We were so disgusted, frustrated, and distraught, that we decided at 1115 PM to leave. On our miserable descent into the lobby, the hotel was filled with tons of underagers which delayed the elevators from arriving normally on our floor. We were infuriated. Much to our delight, as we described to yet another hotel employee our miserable experiences, they immediately came to our side, and granted us a full refund. This is when I realized how unprofessional the place was. At 1130PM on a friday night this place looked more like the Bronx Zoo, than a four star rated hotel. ANd to top it off, I had left behind an expensive shawl, much to my dismay, when I had called to report it missing and knew exactly where it was left, they laughed and told me that it probably was a lost cause. There is nothing worth staying at this hotel for. Especially after these bed bugs, the place should be shut down!!! I can't believe they are still in business, we cannot be the first patrons to discover this. It's been 3 days since our barely half a day stay, and my boyfriend and I are still feeling itching, and biting. DISGUSTING!!!!!!

August 2008 me and my boyfriend stayed here before they official open. I figured whats the worst that could happen. We had to wait because our room was not ready. But they said we would be upgraded a suite because we had to wait. When I seen the room it was a nice small room but I mean what was it upgraded from? We had to call to find out what the first room looked like. Difference was the "VIEW" of the ocean. I guess the other room faced a wall or something. The rooms in person look much smaller than they do in the photo and I just wasnt as excited when I got there. I guess not much as changed since last year.

They lost our reservation despite emailing a confirmation, were a disinterested staff, repeatedly gave us smokey rooms, and we had to fight for a view. To date, I'm still not sure HOW they screwed up our reservation, but even though I had a copy of it in my hand, the front desk fellow and his supervisor continually insisted that our reservation "must have been" canceled because they had no record of it. No apology was ever given, no admission of an error on their part, nothing. After about 20 minutes of whispering behind a wall, we were told that we would find us a room in their sold out hotel. First room was smokey. Maybe we could have lived with that, but the room had only a 6 inch wide window facing the ocean (not exactly the "expansive ocean view" which our reservation listed as one of the amenities...and seriously, who builds a hotel with a 6 inch wide window facing the ocean?), so we called the front desk. After another 5 minutes of being on hold and shuffled around, we were told to come back down to the front desk to get keys to another room. We had to wait in line....again....to get the new keys, this time to a room with that expansive view!...oh, AND and nightstand full of cigarette ashes. Fair enough. It was getting late, we were tired...we dealt. But, because the rooms had a postcard informing the guests that the Chelsea was a smoke-free hotel, and all offenders would be charged an additional $250 cleaning fee, we called the front desk to ask them to note that we were not the guilty party. To this, I got "I'm so sor...okay, thank you for brining that to our attention." Ooooooh, so close to an apology. Dang. As the room was devoid of any information regarding amenities, the next morning I called the concierge to inquire about the "exclusive beach set-up." A woman answered. I'm thinking she wasn't the concierge. I asked her how we would go about making these arrangements. She told us to go to the beach. I asked...because looking out my window there were several umbrella rentals on the beach directly in front of the hotel...which one should I go to. She asked me how should she know which window I was looking out. She told me to "go out the front of the hotel, take a left and go to the beach." In all fairness, the young men at the beach and the woman we dealt with at check-out could not have been more pleasant! While she tried to reason with the supervisor behind that wall, (I suspect it was the same supervisor as from the day before) to do something...anything....to salvage our experience, she returned and sheepishly said that there was nothing she could do regarding this stay. She pleaded with us to give the hotel another try; to call her directly and she would personally make sure we received the luxury experience that The Chelsea boasted, but I think she knew I only said "sure" to make her feel better.

My girlfriend and I went to Atlanic City for a 3 day getaway. When looking online for a place to stay the Cheldea Hotel caught my eye. I wanted a place on the boardwalk but didn't want to stay in a Casino. I also wanted a place with syle and class but not stuffy. The Chelsea superseded all my expectations. The front desk ( Kevin and ooh I forger her name , she was great too) was very friendly and helpful, the rooms were beautiful and clean not to mention a great view. This place is well worth checking out. I only wish the Spa and pool was open to at least 11:00pm. I will definately recommend the Chelsea hotel to all my friends.

First of all, we booked the luxe tower, $90 more per night than the old annex tower, when we first checked in we didn't realize they had given us a room in the annex until we got to the room, it was small, dark, dank, smelled funny and the bathroom was horrible, looked like it came out of an old camper. We got changed to the Luxe tower as we had booked it, but once again a problem, they gave us an OCCUPIED room, yes, there was someone on the bed that chased us to the elevator. After complaining again, we finally got a room, the Pent House room which basically just has an extra sitting area, no big deal, oh and after paying 389 for the night they knocked off the 10 dollar parking fee, whoop de doo. We pre ordered breakfast the next morning, eggs bacon and rye toast, when the meal was delivered we received bacon toast milk juice and the eggs were nowhere to be found, how do you forget the eggs???!!! They gave us one bill with the first meal and then a second bill when the eggs finally made their way up 15 mins later. We complained to the front desk manager upon checkout and he offered a free upgrade next time we stay there, uh, no thanks. Then he offered to pay for us to have breakfast, HELLO, we already had breakfast. So finally he offered to take breakfast off the bill, except he only took 1 breakfast bill off as we were charged twice, so had to argue again to get it taken off, then he forgot how to do math and subracted the breakfast, only to add it again, so once again we had to argue to get it taken off, apparently basic math is not their strong suit. I would never ever go back here again. It was definitely not worth the money. The only good thing was, the pillows on the bed were quite comfy and the tv was nice, paul blart mall cop was quite funny. Hope this review helps. Oh, also the bell man who made the trip to all three rooms with us was quite helpful and talked to the manager to get us the pent house room.