The Chelsea Hotel, Atlantic City

This year, however, they let me down. My room's HVAC (air conditioning) unit was not operating properly when I checked in, but I didn't realize at first. I turned down the thermostat and left for the rest of the day, and when I returned, the room was still 78 degrees. I turned off the HVAC, let it sit for a while, and then restarted it. Sure enough, the room started to cool, and when I went to sleep, it was a comfortable 73 degrees (with thermostat set to 70, as I like a cold room). I woke up at 6 a.m. to a 78 degree room but had to leave for my activities before I could report it. When I returned at 9 pm, I did report it to the front desk and was told, "I'll have someone from engineering up there immediately." No one showed up, so at midnight, I re-cycled the thermostat again and went to bed. I woke up to a 76 degree room at 5 a.m. and checked out. I complained that the room had been without air conditioning for two days and was told to call the manager, Gary after 9, when he would be in. I called Gary and was sent to his voice mail around 11 a.m. . I left a detailed message and asked him to call me back. The next day, around 4:30 p.m., I called back and told Gary I was sorry he hadn't seen a way to call me. He said he had been in meetings all afternoon the day before. I told him I'm sure his meetings all day "today" had been rough on him as well. The long and short of it was that Gary said he would leave a note in my file, and the next time I stay at The Chelsea, he will upgrade my room. At the very least, I was thinking there should have been a certificate for at least one night's stay at no charge, but Gary did not offer anything like that. I'm very disappointed--NOT in The Chelsea, because let's face it: things like this happen. It's how the management of The Chelsea RESPONDED to it that was disappointing.

I was trying to make a reservation right now, the person handling it was not professional and not welcoming at all! When I told her I needed to know how much I was paying before giving her my credit card number, she said she is on that page and needs the number first! When taking down my information and explaingin ght erooms she seemed bored and I felt sarcasm. At the end of the conversation I felt humiliated by the treatment and said I will call back because I don't like the treatment.......she screamed: "what!!!!!!" If it were free, I would not book with them

Arrived in atlantic city for halloween weekend when a major band was playing. Pulled up at 4 o clock the wonderful bellhop unloaded our car, heavy coolers filled with beer and all our luggage and brought it all up too the room for us, we booked a room for 2 and they gave us 3 cards for a friend. The minibar was stocked with all sorts of goodies, there was soda and mixers too. We stayed on the 17th floor the luxury tower and had a pretty nice view of the ocean, the location was RIGHT on the boardwalk! we got a late checkout on monday for an extra 20 bucks at 1 PM! it was perfect! We got the same service when we left the hotel, all our luggage and was broguth and loaded to the car and then brought to us via valet. the room was clean, I saw 5 or 6 rooms and noone of them smelt like cigarettes and all 3 of us said it was one of the best hotels we've been in in years.

I stayed there with my bf. but I forgot his hat which was a B-Day present from me in the room. Actually he left it next to TV, because we were fighting. We came back to get it there 6hrs later after we checked out. It was only 6hrs, but they said "we don't have it". We called them again 2 days later. I thought it has been turned in to the Lost and Found. But it wasn't there. I explained Im sure it was there in the room. but they said " room keepers has brought nothing" there is a thief there!!!!!!!!!

I attended a conference at this recently refurbished Holiday Inn/HoJos and it was a very dissapointing experience. Mandatory valet parking is ridiculous - the sub-human parking lot attendents dented and scratched my car. If you make the mistake of staying here, park next door at the Tropicana. Also the climate control in my tower room did not work and the toilet tank ran constantly. I had the unpleasant opportunity to visit someone staying in the Annex - it resembled a crackhouse. This place should be demolished ASAP.

I recently visited this hotel to celebrate a friends brithday. There were about 10 couples that traveled. We stayed at the Chelsea on a suggestion from a friend. When booking be very careful, not to book the Annex. When arriving you have no alternative other than valet parking your vehicle (charge of $10.00) there's no self park lot in which you have quick access to. After checking in an going to our room to rest we were extremely disappointed. The room smelled, there wasn't a fresh coat of pain on the wall, there were holes in the wall, the toilet was broken and constantly running and the shower was full of mold and mildew, not to mention the bathroom looked like something your granmother would've had in the 1970's. I went to the desk and complained of these issues and requested a room in the main tower. I was asked if the room needed housekeeping to be sent, I instructed the agent the room needed alot more than housekeeping. Nothing was even said, it's like it was no surprise, they didn't seem to care to much not willing to buy us a drink or anything like that. We wound up staying in the tower, the room was renovated not that bad, bed was comfortable. We went to the nightclub within the hotel, been to a few other in the area (Mixx, Casbah) would prefer them. Beers were cheap, but wasn't my thing! For all of the hype this place was getting, I felt it's WAY over hyped and not worth the money, would rather stay in a casino, much nicer.

would rate the hotel may be 4-5 star but the watch out in Valet Parking. Unfortunately I forgot my wallet in the car and gave it for valet parking when I remembered it and got the car, $100 were missing from my wallet. Valet parking is the only option. Management replied saying you are making up stories and make a complaint in police. I did not as its matter of management responsibility not matter or $100....... Watch out with parking and staff.

The Chelsea Tower is well located btwn the Tropicana and the Hilton, on the boardwalk. The staff is friendly and helpful. There are nice restaurants and lounges in the Hotel. The rooms are clean and themed in retro ticky tacky. The beds, linens and towels get an A+ as does the roomy bathroom and shower. Excellent view in the Tower. Valet parking was excellent and very convenient, although you can walk or shuttle anywhere. Depressing 70's hallways and very thin walls were drawbacks but this was an excellent value when booked online through expedia. Very kid friendly but be prepared to go elsewhere to eat as their "coffee shop" was absurdly overpriced. Good choice for young couples who want to be near the casinos without actually staying in the casinos. I would stay there again. Be aware that the Annex is a very different room design, the Tower rooms are larger and newer with nicer views.

We stayed in the main part of the hotel (not the annex). The room was great. Great atmosphere for a younger crowd. On the boardwalk and a 1-5 minute walk to 3 casinos. Friendly staff. Well-priced. Would def. go back

We stayed in a Deluxe Room the Chelsea last year and loved it so much that we booked again last week...only in the Annex. Huge difference and a huge mistake! We went through 2 rooms in less than 10 minutes. One reeked of smoke (although the snotty manager lady told me that was essentially impossible since it is of course a "smoke free" facility). The second room gave me the chills...The ceiling was coming down, there was no closet door, the bathroom was absolutely disgusting and had a leaking faucet, the carpet was filthy, the room stunk of mildew, and the window locks were rusted away to almost nothing...particularly unsettling considering that our view consisted of hobos and a loading dock. Further, you could see graffiti painted over in the elevator and the hallway carpet was atrocious. Im not a complainer, but I complained so many times, the other manager (a man who was much nicer), refunded our night, but needless to say our trip was ruined. They have a lot of nerve charging almost as much for those dumps as they do for a Deluxe room, and despite what the snotty manager lady also said, the website is EXTREMELY misleading to this extent.