Worst experience of my life!
This was hands-down the WORST HOTEL EXPERIENCE of my entire life.
I have never been treated so rudely, unfairly, and disrespectfully.
We came here last weekend with six girls for a bachelorette party and stayed in one of the one bedroom suites. We came back to our hotel room around 2:30AM on a Friday night and had music playing on the Ipod speakers they provide for you in the room.
We hear a knock on the door and open it to find one of their employees, Theo, asking to speak to a lady who had made our reservation but was not even staying there. After explaining that for a few minutes, he proceeds to take my friend who had her credit card on the room (and the Bachelorette) outside to talk to her privately - refusing to let us hear what they were saying. She comes back in and says it is a four person room and 2 girls had to leave. Although we thought this a little unfair as we had no where to go, we complied.
As they were getting ready to leave, Theo is waiting outside and says that he changed his mind and we all have to go. There was no reason and no warning. We were all being really nice and told him the music would stay off and we were going to bed. We were already all in our pajamas!!!!!
It proceeds to turn into the biggest nightmare and Theo was being completely unreasonable and discriminating. He refused to let us change and pack up our stuff in privacy. He stood there in OUR doorway and watched 6 girls get ready to leave. So inappropriate!!
I continuously was asking to speak to a manager or someone who could help us but no one was there... this continued for a good hour of trying to explain our situation. Theo was constantly contradicting himself saying "we give people two warnings and then they must leave." Well, Theo buddy, we only got one!!
So all six of us were forced out of our room at 3:30AM and left to fend for ourselves, no apologies and no explanations. As we were leaving my one friend put her credit card down and told them to take off the other one since it was the Bachelorette's card and we didn't want her to worry about it. We also at this point refused to pay since we were so rudely and obscenely kicked out at 3:30AM. (But knew they would probably charge us anyway)
The next day, both the Bachelorette and my other friend, realize their credit cards have BOTH been charged for almost $500!!!!!!!!!!!!!!!!! The Bachelorette was getting overdraft fees from her bank since it was a check card and they charged her. My two friends had to spend the next 3 hours on the phone with the hotel, trying to find someone who could help us and explain these absurd charges. The one room only cost $200 and we somehow got charged almost $1,000. My friends missed half of Saturday staying on the phone with these people to no avail. We were still treated with no respect and given no help or options. It was such a headache and wasted so much time.
Finally, by that Monday, 3 days later, the manager removed the charges after endless phone calls by both my friends to the hotel and their banks, but refused to remove the $200 for the room. WE WERE GIVEN NO APOLOGIES AND NO EXPLANATION FOR BEING CHARGED ALMOST $800 EXTRA.
This was such An unfortunate and horrible experience. We were treated very unfairly and never given an apology for all the time we had to spend fixing THEIR mistake, or an answer to why we were charged $1000.
A Bachelorette party that should have gone smoothly and calmly was almost ruined, and a ton of extra stress was put on the Bachelorette which was so uncalled for and unneeded.
I still await some sort of apology and compensation for what the Bayview Marriot put us through. This is the worst customer service treatment I have ever received.
DO NOT, I REPEAT, DO NOT, STAY HERE.