Newport Beach Marriott Bayview, Newport Beach

This was hands-down the WORST HOTEL EXPERIENCE of my entire life. I have never been treated so rudely, unfairly, and disrespectfully. We came here last weekend with six girls for a bachelorette party and stayed in one of the one bedroom suites. We came back to our hotel room around 2:30AM on a Friday night and had music playing on the Ipod speakers they provide for you in the room. We hear a knock on the door and open it to find one of their employees, Theo, asking to speak to a lady who had made our reservation but was not even staying there. After explaining that for a few minutes, he proceeds to take my friend who had her credit card on the room (and the Bachelorette) outside to talk to her privately - refusing to let us hear what they were saying. She comes back in and says it is a four person room and 2 girls had to leave. Although we thought this a little unfair as we had no where to go, we complied. As they were getting ready to leave, Theo is waiting outside and says that he changed his mind and we all have to go. There was no reason and no warning. We were all being really nice and told him the music would stay off and we were going to bed. We were already all in our pajamas!!!!! It proceeds to turn into the biggest nightmare and Theo was being completely unreasonable and discriminating. He refused to let us change and pack up our stuff in privacy. He stood there in OUR doorway and watched 6 girls get ready to leave. So inappropriate!! I continuously was asking to speak to a manager or someone who could help us but no one was there... this continued for a good hour of trying to explain our situation. Theo was constantly contradicting himself saying "we give people two warnings and then they must leave." Well, Theo buddy, we only got one!! So all six of us were forced out of our room at 3:30AM and left to fend for ourselves, no apologies and no explanations. As we were leaving my one friend put her credit card down and told them to take off the other one since it was the Bachelorette's card and we didn't want her to worry about it. We also at this point refused to pay since we were so rudely and obscenely kicked out at 3:30AM. (But knew they would probably charge us anyway) The next day, both the Bachelorette and my other friend, realize their credit cards have BOTH been charged for almost $500!!!!!!!!!!!!!!!!! The Bachelorette was getting overdraft fees from her bank since it was a check card and they charged her. My two friends had to spend the next 3 hours on the phone with the hotel, trying to find someone who could help us and explain these absurd charges. The one room only cost $200 and we somehow got charged almost $1,000. My friends missed half of Saturday staying on the phone with these people to no avail. We were still treated with no respect and given no help or options. It was such a headache and wasted so much time. Finally, by that Monday, 3 days later, the manager removed the charges after endless phone calls by both my friends to the hotel and their banks, but refused to remove the $200 for the room. WE WERE GIVEN NO APOLOGIES AND NO EXPLANATION FOR BEING CHARGED ALMOST $800 EXTRA. This was such An unfortunate and horrible experience. We were treated very unfairly and never given an apology for all the time we had to spend fixing THEIR mistake, or an answer to why we were charged $1000. A Bachelorette party that should have gone smoothly and calmly was almost ruined, and a ton of extra stress was put on the Bachelorette which was so uncalled for and unneeded. I still await some sort of apology and compensation for what the Bayview Marriot put us through. This is the worst customer service treatment I have ever received. DO NOT, I REPEAT, DO NOT, STAY HERE.

This is a very nice hotel. The staff is very friendly and accommodating. The rooms are very spacious (I stayed in 3 different ones during my 4 night stay) The beds are super comfortable you don't want to get out of them, and the pillows are amazing too! The sofabed was comfy and the frosted doors and 2 bathroom entrances make it convenient and private for someone sleeping there. It was a very quiet hotel even though it was booked full. They have a great lounge area in the lobby lots of places to sit and hang out. The bar closes at 11 though which is a tad too early. The pool is big half inside and half out and the hottub is large and inside. They have a nice fire pit with couches and chairs on the patio. Outside is very relaxing. They make starbucks coffee at the bar, not just regular coffee but not everything. I had a soy caramel latte :) The restaurant food was good and the wait staff was great. Only bad thing about the hotel was the $18 per day parking and the cost for internet. In one of my rooms though I did manage to get onto an unsecured network so maybe if you search around you may get it.

Rooms were a great size, laid out well and clean. Comfortable beds and getting fresh air from the balconey was great. Staff were very friendly and professional. Fashion Island just mins away! The only draw back was the self parking for $18...I would expect valet service for this price. Other than that I would def. return for another stay.

the hotel was great. the room was great. the food was great. the pool was great. the service was great. i would stay here again.

The hotel has had many upgrades to the lobby and bar areas. Fantastic view on the bay. Great trails to walk and enjoy the weather. Friendly staff. Rooms are suites, so they are bigger with great space to spread out. New beds are sooo comfortable too! Would go back in a heartbeat!