Baymont Inn & Suites O'Hare Elk Grv Vlg, Elk Grove Village

Dog Friendly hotel? They are not even a human friendly hotel. My hub and I were on the road trip and we were with our dog. What I got when we arrived there after 10 hours drive is a dirty, humid and smelly smoking room. The greeting was the worst among those I've ever got. The women said "There is an extra charge for THAT" as soon as she saw my dog. No "hi, how are you.." things to us at all. There was NO mention about extra charge for dog stay when I booked a "dog friendly hotel-Baymont O'hare". Okay, All I wanted at that time (It was 5:00 am) was a good rest. So I tried to ignore her rudeness until then. W-T-F! She said we need to go to a smoking room because we have a dog. What? We don't smoke and my dog does not smoke. Why do we need to go to a smoking room? They said they are DOG FRIENDLY hotel. What I booked was a non smoking room and I payed more for that. I've never been pushed into a stinky smoking room at any other hotels before because I am with a dog. Of course there was no complimentary things at all.(The website says they offer dog toy/food water bowls/treats). I did not want it anyway but I deserve a good service for my stay. The worst night ever. My hub and I had to suffer from headache because of the smell. The bedding was wet and stinky. Towels were wet and smelly, too.

Rooms were clean, staff was friendly and professional. Would stay again.

We spent two nights and it was very clean, handy, and affordable. My family enjoyed it and we will probably be back. The breakfast is to be taken to the apartment, what is not very good. Good hospitality, friendly. Anselmo

We chose this hotel based on the convenient location and shuttle service to O'Hare airport. We arrived after dark and spent a good 1/2 hour looking for the place, based on the directions I'd printed off of their web site. After 1/2 hour of not being able to find the place, we called, only to be told that the name (and sign) had changed for the Excell Inn to the Baymont. Aggravating, but these things happen. Upon returning, we called the desk to let them know we needed to be picked up by the shuttle. The first call was @ 10:30 pm. We were finally picked up @ 12:10 am after a dozen phone calls and being told many times that we needed to go somewhere that didn't apply to the international terminal, though I had told the desk person that was where we were. It finally clicked with him that we had a different pickup spot @ around 11:45. We were exhusted from running around. The price is great, but the return pick up was a REALLY bad experience and we won't go back.