Great staff, great hotel
By A Yahoo! Contributor, 06/29/05
The hotel has a workout room and guest laundry room, and the rooms are thoughtfully furnished with all the necessities: hair dryer, coffee maker, extra pillows. In fact, when I experienced the first good night of sleep I'd had in two weeks of travel, due to a pillow that was the perfect height and which relieved the back pain I'd had for months, I asked to buy it, no matter the cost. I felt a little foolish asking to buy it, and expected to hear an exorbitant dollar amount. The friendly and efficient front desk manager, Thu, told me she'd ask the hotel manager and let me know. When I got back to the hotel, she told me that the manager had given me the pillow!! I was stunned and very pleased. This hotel goes above and beyond the requirements for good service, cleanliness, and anticipation of customer needs.