Morgana Hotel
By A Yahoo! Contributor, 5/25/04
The rating of poor is because of a dispute we had regarding the rate. We had a confirmation from a travel agent, and a follow-up memo from me, that the rate for 2 double rooms was to be 115 euros per night. When we checked out we were told that rate was 160 euros per night - I showed them the written confirmation we had, but they would not budge. We are disputing the matter now, because we stayed 4 nights and the difference was considerable. The hotel is average in amenities, the location is good (close to the main train station). Rooms are very small - we did not have much luggage and were crowded; people with large suitcases would not be comfortable in a standard room. The elevator is tiny; I do not think wheelchairs could be accomodated. Because of the unpleasant dispute we had over the rate (and the negative and unhelpful attitude of the staff, who insisted that the person who had confirmed my memo in a note back was never available to answer questions)I would not recommend this hotel for your stay in Rome. (The "3" rating in value is if we had received the rate of 115 euros which had been guaranteed. For the rate of 160 euros I would rate it a "1").