Need Customer Service Training
What seemed like a great bargain, developed into a nightmare. I called the day before arrival to make sure that my room had been booked(used Expedia). I had reserved three nights and they had me down for one.After explaining that the room had been booked and paid though expedia, the desk person immeadiately stated that I would have to talk with Expedia and cut short the converation, but not before saying that the hotel was full. I contacted Expedia, which is another disaster, and recieved all the numbers and was told that a copy of my itenary was faxed to the hotel.
On the day of arrival (11:00 PM) I was told that I was not in the system. After twenty minutes or so, the desk person finally finds the fax and I am finally registered. I was assigned a room that was on the furthest part of the property, not being familiar with the area I had to walk at 11:30 at night to find my room. Lighting was poor and you had to look hard for the room numbers, fortunately an Arlington Police officer assisted me in locating the room.
I coould go on and on, but I think you get the point!