Americas Best Value Inn, Burnsville

When I booked the room, my discover card was used to reserve the room. When we got there, the guy at the front desk (David) said that they did not take discover. I said that they took it to book the room, but he wouldn't take a credit card and wanted cash. I said that I wanted to use the credit card because I was receiving a 5% cash back bonus, but he said that discover charged too much and that they were no longer accepting it. We were tired after 9 hours on the road and I paid cash. The room was dirty and during the night, we had trouble with bugs in the bed. I complained to the front desk and was told that they would have refunded me my money if I had paid with a credit card, but that I had paid cash and they couldn't refund cash as they had no money in the drawer. I told them that I had wanted to pay with a credit card and was told that they DO take discover and didn't know why David would tell me to pay cash. She said that I could call the manager, Dennis Stone, on monday and he would refund my money by check. I called monday, didn't catch him and called back tuesday. He said that I was lying about the discover card thing and that he checked the room and there were no bugs on tuesday. (I reported the bugs on saturday morning and even captured one for the front desk staff to see. Also showed the bite marks on my leg and took pictures) WHY WOULD I LIE ABOUT THE DISCOVER CARD OR THE BUGS? They were the ones to gain by lying--which is what they did. DO NOT STAY HERE!! I told them that I ALWAYS use my discover card when I travel and that I would have used it this trip especially because there was a special cash back for hotels of 5%. I was told to call the manager and I called to speak to the manager and was treated rudely, called a liar, and they refused to refund even a portion of my stay. YOU ARE TAKING A HUGE RISK IN STAYING WITH THESE PEOPLE, AS THEY WILL NOT BACK THEIR QUALITY--WHICH IS NONEXISTENT!! Avoid this hotel at all costs!! I also reported the incident to the discover card fraud department.

The air conditioner did not work effectively to remove the humidity from the air--the felt damp and SMELLED!! The room smelled mildewy and musty--even a complaint to the front desk did not rectify the odor. The camera vending machine was jammed the second day of our visit and was not fixed before we left two days after that. The juice dispenser was out of order on one side. I would NOT choose this hotel again!!

I Chose this motel as it was close to everything. I was turned off when i saw the bullet proof glass covering the front desk. Then we got to the room. It wasnt bad.. your average motel room, clean.. but it did smell funny. My sleep was horrible. I heard all kinds of noice. People were driving by with VERY loud music and they were also sitting the the parking lot. Any time someone opened the door to the main enterance to the motel, our window would shake and it sounded like someone was trying to brake in. I did not fall asleep until aobut 4 in the morning becaue thats when i was so tired i couldnt stay awake anymore.