horrible, never will i EVER stay here again!!!
By A Yahoo! Contributor, 8/13/09
Hi i need the contact number to a corporate office or someone who can attend to my complaint... on sunday august 9th , 2009 we arrived to our room.. as we entered we entered a room with other persons belongingS.. including very personal items, i directed myself to the front office and Tasha, assigned me to an other room... it was occupied by another family..( gave us keys to both roomS) finally they decide to move us to the only room they had... (when we had our room reserved since week prior to arrival!) a room i will never forget,,,, smelly , dirty, and worst of all the ac did not work... its was so hot!!! they kept us there for two hours sending the mainteneance man back and forth finally he decided the ac wasnt working and TOLD US THE AC had been having problems for the past days, HOW KINDLY THEY OFERED A fan!! LOL...... he mentioned that theRE was a room UNocupied because some one left cause it was dirty,, he mentioned we can go check out the difference in quality and in the coldness of the ac... by this time i was already very, extremely tired and fustrated, i told them i would take the room,sPECIALLY CAUSE MY TWO CHILDREN WERE VERY EXHUASTED AND MOODY CAUSE OF ALL THE MOVING AROUND..PLUS THE HEAT!! and for the third time WE move my luggage again...long story short i had a horrible experience in this hotel, the promise stated that you provide comfort TO YOUR CUSTOMERS and all this balony was not at all true..i really need to talk to someone befor i go to the better business... to top it off i talk to mark on monday morning the 10th of august, 2009 concerning this matter, he said " the best i can do for an ac not working is give you 10% off your room rate...it is not about the ac,, it was the inconvienience and moving around and uncomfortableness my family experienced...horrible! I want someone to explain why this happened.. money means nothing i would pay the full amount of my stay, but, should i ??? i need some answers...Ps also a soon as WE WOKE UP MODAY MORNING my son noticed he had bug bites.....took him asap to the docs,, and yup,,, he got them from this hotel's room... plEASE someone contact me, befor i tAke this futhure... thank you dearly.. Diana gARCIA