HORRIBLE !!!
By A Yahoo! Contributor, 08/05/07
This place was horrible, they didn't have the room we were supposed to get and after 30 minutes they found us a room. It didn't have a microwave, refrigerator, ice bucket, cups, coffee maker, kleenex, washcloths, hairdryer, or anything. The deadbolt didn't work and the inside safety latch had the hole drilled but hadn't been installed. The lock on the sliding glass doors to the outside didn't have a working latch. They came knocking on the door to see if it was occupied or not. We were told if they could find a microwave they would rent it to us. Got an ice bucket from housekeeping and got 12 pieces of ice, we asked about another ice machine and they said the one we had previously found was the only one and it did not work well. After an hour we finally got cups. We propped a chair under the handle of the door for safety and around 11:30pm someone tried to get in, and about two minutes later this man was banging on the sliding glass doors after several times my husband looked out the curtain and he said "are you staying in this room?? Did you pay for it??" He was angry apparently they had rented our room out again and if I hadn't put the chair in front of the door he would have come right in. We then called the front desk and asked for a room with locks, they said they could move us but the room would not have a king bed. At this point we were concerned about safety and took the change. We moved upstairs and this was a major inconvenience in the middle of the night. This room was just as bad, no working deadbolt, tv didn't come in, bed was not made, no pillowcases, went to call the front desk, phone was not even hooked up, and there was no way to hook it up. We then called the front desk and said we just wanted our money back and we were leaving. The girl talked to the manager where I could hear it and she was told no refund, So then I asked to talk to the manager and was told no and then she said I am very busy and don't have time to deal with you now. We left immediately.