Red Roof Inn Virginia Beach, Virginia Beach

Rooms were not very clean. Bathroom had a moldy smell. It was like the tub enclosure had been installed over a wet moldy wall. Very disappointed !

spent a night at the hotel red roof inn in virgina beach on 7/29. The night I stayed i had unpacked and settled in to relax when a ROACH (I have pictures) climbed up the wall. I took the roach to the office to show the lady & she was not interested in seeing it all. I requested a refund so that i could go to another hotel and spend the night & i was told that she could not refund my money till the following morning when the GM came in. She wanted to switch me from room 140 to 145. She refused to look at the roach & immediately wanted to transfer me. When i asked if this was something that happened often she reassured me that it was not. But she didnt even want to see the bug. She just wanted to transfer me no questions asked. Which made me feel really uncomfortable. I asked if there was anyway i could just go to another hotel with the money & she told me no one could give me my money back till in the morning. I paid her with cash and didnot have access to more funds to go and check into another hotel that nite so i took my kids & went to the 2nd room (145) i looked the room over to be sure this time. & found a dead roach in 145. Take both roaches BACK to the office & I was told "They spray for the bugs then sweep the dead ones up. She must have sprayed & forgot to sweep after." (ARE YOU KIDDING ME!?) She just hung her head when i walked in with the dead roach. I begged her to find a way to get my $ back even broke down crying in the lobby. She said that her hands were tied and that there was nothing she could do but give me some bug spray & let me stay in room 145. with the choice of sleep in my car with 3 babies or sleep in 145 i took the room. She offered me a bottle of "bug spray" as she called it. It took her a few mins to find this bottle because she told me "It's not labelled correctly so we have to double look before we get it out." She then hands me a bottle that is labelled OCEAN WAVES by ECOLAB and reassures me that it will not harm my children. How can give a customer chemicals that are supposed to kill roaches in a bottle with the incorrect label and reassure me that is going to do no harm to my children? Next morning I contact the GM. I asked him to come down to our room to talk because i did not want to air this out in the lobby where there were customers. He refused. told me to come down to the office. Instead i walked with him outside the front office to talk. I informed him of everything that had happened the night before and he told me to go to my room collect my things and check out immediately that he had to call ECOLAB and report the issue. That he wanted me to "go away" Ok. you couldnt give me my money back to go to another room and it was ok for me to sleep with roaches but not ok for me to take the last 1.5 hours in my time to stay to take a shower before making a 12 hour journey back to ohio? He was very rude with me and was not even interested in seeing the bugs or the chemicals or even explaining any of it to me! He said that he would issue me a refund when i checked out. go back down to the office where he asks me to sign numerous paperwork releasing the hotel from any liability. i refused to sign and he gave me back a refund of $50 and change. when i know i sent $70 to spend the night. Furious with ANOTHER mistake him and his hotel has made i went back in he apoligised took $20 dollars out of the drawer behind the front counter and handed it to me. Didnt count the drawer didnt could his funds just handed me the $20 like he knew he shorted me. As if he was trying to see if i was paying attention? All of this is on camera in the lobby and i have contacted customer relations who at first time me that A district manager would be contacting me within 48hours 7/29 it is now 8/9. i called guest relations today he said that because i was issued a refund nothing further could be done and my case has been closed. EVEN THO I HAVE TALKED TO NO ONE ABOUT THIS!

You have no idea how inept and clueless the "staff" is, and how long it takes to check in, or for that matter how hard it is to get anything at all from the employees, who seem to both not know what to do, or how to do it. And to top it off, they add insult to injury by having an attitude about it. They should form a union and demand a taxpayer bailout or stimulus to stay in business. Reminds me of Amtrack. The check in computer program that is new and no one knows how to operate will charge you twice, and it is up to you to fix it, but not now, because the person who knows how to reimburse you is off until Tues. Now get out of here, I don't really care. Are you kidding? It is almost funny, almost Kafka. But not quite, just enough to be enraging but not to the point of humorous yet. How is Red Roof still in business? It is not worth the 5 or 10 dollar savings, stay somewhere else and pay a little more, the diminishing returns are not worth the so called "savings"

First of all, we made arrangements 3 weeks in advance. When there, room was not ready, had to wait for an hour..room was filthy, no towels, partying in very front of my door. Partying going on all night..place smelled, staff was very rude and acted like we were putting them out...Called main office of Red Roof Inns and told they were sorry and hoped we try them again....are they kidding! I'd rather sleep in my car. I would never stay at another Red Roof and have told all my friends and family.

This was the worst hotel experience I have ever had. The rooms were filthy, and had a bad odor. We had to go to the service desk to get our clean towels they were not provided in our rooms. I was over charged because the staff had no clue what they were doing. (this was a week long stay for my family) When I returned home I contacted Red Roof Inn Corporation, and let them know just how my stay was, They sent me an e-mail thanking me for my comments, nothing elese was done, and I never heard from them again. This is a poor place to stay pay the extra money and get a real room

I loved the entire staff..very friendly and always aking if I needed anything. The only thing missing was no microwave or fridge, but for $39 a night during the week you can't have everything. The room was spotless, the flatscreen tvs incredible, and coffee anytime you want it 24/7. Housekeeping staff was also great and go out of their way NOT to disturb you. Well worth the money and would recommend it to anyone!!

The pictures of the internet make this Red Roof look great but when I got there I found that looks ARE definitely deceiving. The room was extremely small, beds little, floors looked like the needed to be scrubbed. Air conditioner worked but the front of it was falling off. There was no refrigeratoror microwave like the room description listed. Our door latch was broken. Since there was no fridge I had to put my 11 month olds bottles in ice so they wouldn't spoil, except, the ice machine barely worked. Had to go out and purchase a cooler and ice. We stayed because we didn't have anywhere else to go. The next morning. The bug guy was staring into our room. Weird guys walking around I felt like a sitting duck. Immediately called around to other hotels in the area and checked out. WOULD NOT RECOMMEND THIS HOTEL TO ANYONE!!! I thought that for the price we'd just be sleeping there and it would be clean and a really good value. Guess you truly get what you pay for. I wasn't really upset until the guy was staring into our window and I discovered that the room door was broken. Travelling with 4 kids I just did not feel safe.

Our room was clean and comfortable. The front desk was friendly and helpful. Would definitely stay here again any time we are in the Virginia Beach area.

we booked our vacation 4 months in advance and 1 week before we left we were quoted 94.99 with microfridge and 89.99 for your typical double bed room. when we got there they charged us a total of 275 and 252 for 2 nights. 120 a room instead of our quoted rate! in all, we were over charged 92.50 for our stay! we argued with the manager who said we were trying to get the AAA rate when i dont even have AAA! so since it was the fourth of july weekend we kinda had no other choice but to stay there. now that we are home i called the guest service reps and in turn the manager of the hotel calls me back just to argue some more! he is now saying that since i signed the reg card i agreed to the rates! knowing full well i did NOT agree. it was basically a monopoly! then to find out that check in is not until 3 instead of 2 like it says on the hotels page! i was furious! then one of the rooms still was not ready until after 4 pm!! the one air conditioner only worked 1 of the nights and after we talked to a cleaning lady and told her how long we were staying we had someone try to come in our room while we were sleeping thinking we were checking out! the cleaning ladys are nice but seem to not want to be bothered and are not very organized. id say the best thing there at the hotel has got to be the pool! it was clean, doesnt recirculate but was the nicest part of our stay.

I recently Stayed at the Red Roof Inn, it was a wonderful stay. The staff was very helpful, the rooms were very clean, it appears they have recently renovated it was much more than I expected for a budget hotel, marble vanity's, new furniture and carpet. it was not your standard room it was bright and relaxing. The coffee service is the bomb!!! Fresh ground coffee and real Latte's. Here is the kicker, turndown service at a budget hotel. I travel alot usally stay at another brand, was referred to Red Roof Inn because they were sold out. Now I will stay at Red Roof every time I come to Virginia Beach. P.S Glad I didn't read the reviews before I stayed or I probably wouldn't have stayed.