Comfort Inn Stephens City, Stephens City

Oct 13, 2007 we stayed at the hotel assuming Comfort Inn was a nice place. When I first called to make reservations the girl I spoke with was very nice. When I arrived things looked nice. Went to the room it was old looking the bathroom had crackes in the ceiling and walls, the room smelled like a kennel(we had a dog with us)Assuming most people with a dog probaly stayed in this room, doors closing all hours,work being done throughout the hotel no sure if they were re-doing rooms or if it was just the outside. We stayed the night and left early.

I have now made it a habit of selecting the Comfort Inn Stephens City when returning from vacation. The hotel is always well maintained. Every time I visit I am greeted by a friendly and professional staff. Rooms are clean and comfortable. It was recently renovated, with micro-fridges now in all rooms. There is an excellent restaurant, Roma's, located within walking distance of the hotel. Cost was about $70, and well worth it. Decent continental breakfast. This hotel is highly recommended.

I made my reservation for a three night stay.When I arrived, I was told that I did not have a reservation. I gave the desk clerk my comformation number. I was told that the dates for my reservation had past. The hotel not only had my dates wrong, but also charged me for a no show.However they did have one room left, which I took for three nights. I spoke to the hotel manager, the following morning and was told "that's not my problem". After a few minutes she told me that the charge was adjusted off. After geting my bank statement, the credit did not show up and I made another call. Was told again by the Manager that she took care of this . After receiving another bank statement, the credit was still not posted. I was lied to again and again. This hotel manager does not know how to talk to guest and does not understand guest service. I think its time for new management.After 3 moths, I'll take it as a loss, but I will never stay at a Comfort Inn. I do business in the area often and have changed to a much more friendly hotel.

We've stayed in this hotel a few times and have never been disappointed. The bonus for us is they allow pets and there is a huge yard area away from any roads for them to get some exercise.