A repeated bad experience
My husband and I had stayed at the Beach View about eight times over the past year and every time they have given us horrible service when checking in, the horrible experiences can all be attributed to one member of staff, who is a woman with short brown hair in about her fifties. She has always been so completely rude, degrading, and directly insulting to my husband and I. From the first time we walked in she presented herself and the Beach View in what we felt was a disturbingly inappropriate and inhospitable manner. More than once has she refused to honor our reservation and had claimed not to “find” us in the hotel’s system. She would then make a huge seen of shoving our IDs and information to the side while insulting us very loudly, then walking away from the desk or calling over the next set of guests who she would address in a completely different manner, it would even surprise the other guests! Luckily there was always another front desk server nearby who would, amazingly enough, find our reservation without any problems, acknowledge that we had stayed with them before and be pleasant to us like one would expect from any of Rehoboth Beach’s other accommodations. We kept going back because the rooms where surprisingly likable and well maintained, the front desk staff when we checked out was always pleasant and as long as we didn’t go back into the lobby at any other time during our stay we would have an enjoyable time, if we did go back in to the lobby we could expect more rather rude and catty comments from this woman. The last time we tried to stay with the Beach View, however was too much. We went for my birthday, and the service was so horrible and degrading that I was in tears by the time we were able to get our room! She refused to look up our reservation, refused to even type our names in the computer to check, wouldn’t even look at my ID and continued insulting and berating us until another member of staff took our information from the counter top and checked us in. The other staff helped us with our bag and profusely apologized when showing us to our room saying that the woman who insulted us was a higher ranking staff member. The staff person helping us up said that they couldn’t understand why we were being treated so disgustingly, informed us that it wasn’t entirely out of character for this one woman to act out in such an abysmal manner, and that they were surprised at how she was able to get away with providing bad service to so many people without some sort of reprimands happening. We ended up cutting our stay at the Beach view short, checking out the next morning and spent the rest of the week at another hotel right on the board walk who treated us delightfully. We don’t even consider the Beach View as a possibility now.