The Florida Hotel And Conference Center, Orlando

Being charged for water $7.50 for two small bottles of water, despite not using them, is quite unsettling. No one could actually answer and questions about extra charges -- talked to many people, however, each passed the issue on to another and thenI was told I had to e-mail a manager -- I guess they weren't available to actually discuss the issue. Disappointing!

I spent a week at this hotel about a year ago, maybe a little longer. It was nice. But they were working on it. When we decided to have our meetings there again this year, I was not displeased... my last experience was good. This visit was REALLY nice. The hotel has done a lot of work and the place is much improved. The rooms were great. The new restaurant, "Cricket's" had wonderful food. The staff (both hotel staff and meeting staff) took care of everything we needed. I hope we decide to use this hotel again. And I will gladly stay there when in Orlando for vacation.

I feel the room rate is rather high for what you get. They are adequate but not elegant or filled with amenities. I highly resent a fee of $7.50 per day for bottled water, coffee and internet access, especially in light of the high room rates. Also, charging for local phone calls is ridiculous. The grounds are not well-kept and the front desk staff is unbelievably slow. I secured a room for visitors as my guest room was under renovation and this is the closest upscale hotel to my home. I will, however, seek accommodations elsewhere for my visitors in the future!

I wanted to book a room for a business trip for a couple of nights about 2-weeks ahead of schedule but was told that there was only 1-room available for only 1-night. I reluctantly book that room giving them my credit card, as the reservation clerk said that there may be a possible availability later on. Later that week, I went onto a general online booking site and was able to find another hotel. I called the Floriday Mall Hotel reservation desk to cancel. Of course trusting them I did not get or ask for a cencellation number. The next month after my business trip, I received my credit card statement and was charged by Florida Mall. I called them up and they said without a cancellation number they will not reimburse me. When I asked to speak to the manager, she too would not honor my request. I am now in dispute with my credit card company. Is that legal to charge someone full price who did not take a room?

i stayed at the hotel 9/4 - 9/9 for business tuesday everything was fine when i woke up wednesday i had a weird bite above my eye and a few on my back that were weird.. but i didnt think much of it.. it just gave me a headache.. on thursday morning I woke up and my eye was swollen shut and the bites on my back were swollen huge.. the hotel sent me to the hospital and changed my room.. i was out of work for the rest of the week.. and still havent gone back as of today 9/12 because i am still sick.. and weak.. the hotel will now do nothing for me.. all i wanted was the hospital costs paid and the days i had to be out of work.. because of their disgusting hotel..

Travelling alone for the first time I decided to stay at this hotel so that I didn't feel so alone - well it worked - this is a great hotel and was absolutely superb for me, right there in amongst 150 shops!! and in a lovely hotel, the breakfast was enough to last all day with just a snack at lunch and if I decided not to eat in a restaurant I had a food court right there. This is a great place to stay for anyone that enjoys the Florida Mall and it felt extremely safe for a lone traveller

This is a really nice place, clean and comfortable, enough space and not to expensive, its really worth the money, it was a nice stay, would stay there again. They did a nice job there.

The hotel was fairly clean. Service at check-in was satisfactory. Dining was average but expensive. We were there for six nights. Bed was comfortable. Newspaper is provided daily, except for Sunday when they provide only sections A, B, and C of the paper. They said they provide only part of the Sunday paper to avoid theft of the newspapers. They keep the newspapers on the floor of the ground level for people to pick up. I found this unacceptable as we look forward to a complete Sunday newspaper and the paper is no longer free. A five dollar per day charge is addeded for the so-called "free" services. It was nice being permitted to use the mall. However, inside access to the mall is not permitted after the mall's early closing hours, even though many of the mall's restaurants are open quite late. The nearby Ale House restaurant is only a 8 - 10 minute walk and provides good and inexpensive food. Overall, an avarage place to stay if you can get a good rate. We paid the government rate of USD 89.00, plus five dollars daily for the newspaper and courtesy rides. Some employees were friendly; others were rude. Good Luck.

overall staff very freindly,polite cheerfull,Bill& michelle who both worked the bar you guys where fantastic loved you both so much wish we could have brought you back to england with us ,also valet guys you work too hard especialy the big guy KLIM ,WILL BE IN ORLANDO IN 4WEEKS WILL CALL IN AND SEE YOU ALL , I would recommend this hotel to anybody that wants anice clean freindly hotel ,wish the hotels in England was as good as this . First class i would give this hotel 6stars if it was left up to me. Sally & Mark England

This was our first time in Orlando and we loved this hotel. It has everything we could ever need while traveling. Everyone is so friendly, we didn't want to go back home at the end of our trip. I've told everyone I know about this hotel and I'm already planning my next visit in May 2007