Mainsail Inn And Suites, Ormond Beach

An hour after checking in, we sat by the pool to relax only to have to listen to the manager yelling at employees in front of the customers, right on the pool deck. We paid for the jacuzzi suite only to find the jacuzzi didnt work. We called the front desk and someone brought us a wrench to turn the water on. The next morning, when telling the front desk about the experience, they proceeded to tell us WE should have asked to be moved to a difference room and said there was nothing they could do to compensate us for the inconvenience. HORRIBLE customer service.

this was our 37th yr. @ the Mainsail- 3 times per year, averging 98 days- we were ready to find new accomaditions the place was in such shambles in Jan. from the previous owners.- in Dec. 2010, a young, ambitious & hardworking couple purchased & r managing it- what a difference!! all new landscaping- new pavers around pool( waiting for pemit to put a spa near pool)-railings have been scraped & repainted- the place is clean & neat- improvements r being made everyday to bring it back- we have our 3rd generation returning! It's our home away from home!!! can't wait til Oct. to go back!!! disregard the old reviews- the place is entirely different!!!

My husband and I needed a weekend away and decided to check into a hotel. We wanted a exclusive hotel at an economical price! Upon arrival my first instinct was no. The lobby was small, there was only one elevater, and the eating area was small as well. However, once we got in our room (which was ocean view) it was incredible! The rooms are remodeled with very nice linens and nice bathroom decor. It also has a kitchenette. The room was exceptionally clean and we had great service. Needless to say my husband and I never left the room! It was very fun and inexpensive. I would recommend it to anyone!

We had stayed at the Best Western Mainsail 5 times in the last seven years and always loved our stay. In 2007 in their Penthouse suite, it was wonderful. The view from that rooftop full condo is heaven, so are the balcony views from the other rooms. This last visit was just sad. It seems that for the last year, maintenance is gone. I stepped on a jagger bush at the bottom of the stairs leading to the ocean and had my foot full of pinchers that I had to pull out. Planters are left with weeds that seem to be left from last year. The baby pool had green mold all over the bottom (I guess it is not working), but wasn't noted to be closed. The pretty tables and blue umbrellas we were used to were gone. Paint is peeling on all railings and our balcony was not clean. Power went out when we used the hair dryer. This hotel had a nostalgic look before, but since it was built a long time ago needs alot of care. We felt so sad to see it falling into disrepair. Our room was otherwise clean and the employees kind and helpful. I'm sad to say we won't be coming back.

I really enjoyed everything about the whole place!!! The staff was amazing! The room was great! The pool was alot of fun for my kids as well as for myself and my aunt. I will recommend Best Western Mainsail to everyone I know. thanks, for a great time.

The best thing about this hotel is the location. We had a room with a great ocean view -- just opened the door and listened to the sounds of the waves crashing on the beach as we watched from our balcony. Although the room seemed clean enough, our biggest complaint was a funky odor. We even bought some air freshener to help it and opened the ocean-side door, but couldn't seem to get rid of it. So we left wondering just how clean it really was. If all you care about is an inexpensive room with a view, this is a good find.

The staff were nice and helpful. As for the room, well, it was clean. Newly renovated? NO. Bad plaster job...exposed wiring and junction boxes in cabinets. Bathroom had a vent that was loose and about to fall out, fixtures were all either rusted or covered in corrosion. Water pressure was almost non existant. Full kitchen included a stove top, dorm size fridge, NO microwave and dirty dishes. Room had an unexplainable foul odor. As for the heated pool, well, I drove 1000 miles and was really looking forward to a nice dip in the "heated" pool. I was there for 5 days and the pool was never heated. Also, the pool was very dirty. All the seagulls that seemed to live in the pool didn't seem to mind though. Overall I would say it was about average..........for a cheap motel on the other side of the street!