Tortuga Inn, Bradenton Beach

Loved the location (besides walking across the road to get to the beach). The attitude of the front office was horrible. I was told I had a Florida rate at 3 nights, 4th night free...then when I arrived I was told I had to speak to the manager because the dates were not right. Nevermind the fact that I held a flyer and internet description in my hand and so did the front office clerk, Patty, but I still had to talk to the manager, Katie. Well if I would have walked out I would still have to pay for my stay, I was told, because there was a 14 day cancellation policy. At the time, the flyer nor the website stated a year of the rates...hmmm, check their website now and it shows the years. I guess I stirred up some kind of turmoil. Nice place, somewhat clean (dirty linens left outside of our door for a day and a half). Otherwise after staying there 5 times in the past 3 years...not again...Resortquest can thank there false advertisment, Katey and Patty. :)

The accommodations are nice enough... The customer service, however, leaves a lot to be desired. First, the front desk staff was mouthy and smart-alecky... not just to us, but to other patrons as well. One customer even replied to the front desk clerk, "Do you think you're funny?" The lobby was filled with angry guests... all waiting to check-in (unsuccessfully). In our particular case, we arrived for check-in at 12:00 Noon and it's now 3:40 p.m. and we still don't have a room... It's pouring rain, and my family and I (3 kids, 2 dogs, my husband and I) are sitting outside in the rain. We drove 4 hours to get here, so we are exhausted, hot and wet! Please note this is NOT a large resort... If they are short-staffed then they need to fix the problem, because their rates are not exactly cheap. The problem is that they are extremely disorganized!!! Instead of cleaning the specific room that's being waited on, they randomly clean rooms... and make the customer sit and wait. We are extremely unhappy and will not be returning. TOO BAD, we really hoped it was a nice place!

We did not like that 3 of us contracted pink eye from the swimming pool. Gross! It ruined our whole week. We did not like the fact they said they were a wireless hot spot and you might get online if you stood outside your room, cell phone working only when away from the resort. We were not happy with the fact that when you go to the beach that people staying next door used the Tortuga beach chairs and when they were all taken you were not allowed to use that resorts chairs even though they had some sitting chained up on the beach. We did like the trolley and room 248A in palm court south was nice. Check the pool water before swimming!!

Very clean room "BUT" to much outside lighting"CAN'T SLEEP". MGMT at the front desk got irratated when asked for extra bath towels, I got grilled like "CSI"on use of the (2)placed in the rm. daily by the maid. I found this to be very rude indeed.I also foun the walls to be paper thin both inside and outside walls. The pool is made to look large in photos "BUT" is actually very tiny. Very few beach chairs to ratio of guest, nedd to sleep in them overnight to grt one the next day. No windows to look outside in our room,also very poor a/c system (can"t be regulated no matter what they say to yoy. They must operate the a/c centrally and make you think otherwise. It is portable on the floor with a fake remote (does nothing except on and off and up or down a couple of degrees if you get lucky otherwise it regulates itself to a temp it wants (too muggy or too cold) all the time, It does not reach the always muggy bathroom/toilet area. "Stay Away" VERY OVER-RATED, there are nicer places which Iam quite sure will not treat you like a 5 year old when you need extra bath towels and we had only asked once. March 2008, Just got Home.

This is a great getaway place. We live here and have stayed here twice. Great beach, great pool & Outdoor grill. The island offers a free trolley that runs the length of it. Convenient to shopping and restaurants.

Nice clean rooms, newer furnishings, comfortable stay. Conveniently located near everything we needed -- shopping, dining, and entertainment -- and a great beach! Check in and all went very smooth and they even let us check in early which was very convenient. The staff at this hotel were very accommodating and cheerful.