Where is the health inspector?
By A Yahoo! Contributor, 08/07/07
I recently attempted to stay near downtown Albany in order to make the VERY early morning trip into the city easier the next day. I looked online quickly and booked the cheapest place I could find within 5 miles of Albany, foolishly not looking at other customer reviews. This mistake would prove fatal. This property is one of the worst locations I've ever been to. Now don't get me wrong, small rooms and minimal customer service is to be expected with rates under $70/night, BUT, dirty and potentially hazardous living conditions are not. This "hotel" is nothing more than a glorified dungeon, I felt dirty after being in the room for less than 5 minutes. Honestly, our clothes smelled like must and cigarettes after inspecting the room and realizing that there was a brown/yellow film covering everything in the bathroom. The rooms are run down; the beds are so dirty we avoided any physical contact for personal safety. The customer service was decent, except for a large sign behind the front desk that reads NO REFUNDS (hmmm, why would they place this sign in plain sight unless the expected trouble). We clearly should've looked at the room closer before handing over the credit card, as we ended up spending the night at the CLEAN and CHEAP Red Roof Inn located on Wolf Rd. After calling to try and regain some of our cash, the front desk employee just referred to the all-knowing "NO REFUNDS" sign instead of trying to help solve our problem and listen to the complaints about the room. We were expecting shabby, we got a filthy property that in my opinion is unfit for human occupation. The surrounding area isn't scary at all (there's nothing around but a hospital and some small-scale businesses), but going inside the lobby and/or rooms is as appealing as a long-term stay in federal prison. Inmates probably experience better living conditions (i.e. showers and toilets). I hate to complain and rant, but I cannot believe that this location is still in business and knowingly offers such poor customer service and facilities.
PLEASE do not stay here, if the other references to this location as a "filthy pit" don't deter your business, I hope that my account has at least spared many of you from the agony of entering an unkept, run-down, smelly shanty that will take your money and then tap sign when you raise question about your experience with their facilities. Do not stay here, instead, consider the biohazard dumpster located behind the nearby hospital, at least the ER staff is honest about what's in there.