Captain's House Inn of Chatham, Chatham

Why does this slightly above average Bed and Breakfast receive such outstanding reviews - who writes them? I agree with every word written by the visitor from Pembroke in Bermuda. We have used Tripadvisor on a number of occasions to find quality accommodation - unfortunately on this occasion the system failed! We stayed at four hotels during our holiday to America, which were all highly rated by Tripadvisor and all excellent except for The Captain's House Inn. THIS PLACE IS DESPERATELY OVERSOLD! Even the delightful English students are trained to make it sound fantastic when you phone to make a reservation. Wonderful hosts the brochure exclaims - we actually spoke to one of the hosts once during our four night stay and that was when we paid the bill! The dinning room is stuffy and funereal. A lot of the general decor is tatty and the so-called antiques leave a lot to be desired. We stayed in The Garden Room - the name possibly came from the fact that in a former life it was possibly the garden shed! The room was incredibly small even by English standards - so small that the tiny wardrobe had to be located in the bathroom - that was a first!!. The six feet six inch high ceiling which fell to just over five feet in places meant that the room was extremely claustrophobic. The bed was uncomfortable and the general quality of the furniture in our room was very cheap. This was their most recently refurbished room! And don't be kidded by the gourmet food - it is ok and nothing else! THIS GLORIFIED B & B IS NOT THE VERY HIGH STANDARD OF LUXURY THAT IS DEPICTED IN THEIR OWN OVER THE TOP WEBSITE!