Aquarius on the Beach, Townsville

you'll love this place. This hotel is simply awful. It is listed as a 4-star hotel which it might have been 10 -15 years ago but now it is very run-down with peeling paint, molding falling off the walls, the rooms and hallway are smelly. It was very difficult to even get room service to give me fresh towels or change the bedding! I was told that because I got the room at a discounted rate $80 per night, I only got room service once a week. Well, the week came and went and still no new towels or sheets. Then after 10 days of this, I found a HUGE cockroach in the kitchen. I called the desk and asked someone to remove it. He said someone would be along soon. When no one came I killed it myself and told the manager to please remove it by the time I got back. It was still there when I returned 8 hours later --- and no clean towels or sheets of course. I would have checked out sooner but was staying there as a guest of business clients -- I finally just got a nicer hotel Jupiter's -- it's great and that much more -- on my own dime. I will be reporting this incident to the Australia equivalent of the BBB. They should be shut down!!