Mercure Grosvenor Hotel Adelaide, Adelaide

I gotta say this hotel really was great! P.S. if you use SweetHotelDeals. Net for booking this hotel they usually have some pretty good hotel deals at this time of the year!

This place is shameful. Was claimed that the hotel had been renovated but I seriously don't think so. The room we stayed in was slightly bigger than a cleaners cupboard with a huge column in the middle of the room. Mould around the basin, looked like it had been there for years, dirty carpet, chipped paintwork, and missing paint. No airconditioning as stated on room details - only heater and room smelt and was extremely stuffy. When rang reception and asked for the airconditioning to be turned on was told that only heating available and could I open the window for a breeze!!!! are you kidding all the windows were painted (a long time ago) shut. They brought up a fan - weren't we lucky! The best bit was lying in bed listening to the people in the room above us urinating in the toilet and cleaning their teeth, then listening to it all go down the sewerage pipe in the corner of our room. Too frightened to eat in hotel. Spoke to other guests and they all complained that sheets were not clean or rooms a total disgrace. Please be warned this hotel is absolutely disgusting and a complete ripoff. I asked for a hotel appraisal form to be emailed to me before we left and I am still waiting nearly three weeks and I am not holding my breath! Contacted Accor Hotels personally and told them about the disgraceful conditions in this hotel and yes, you guessed it, I am still waiting for a reply.

Having booked this motel via a holiday package I was dismayed when I read several reviews saying this was a terrible place to stay !! However, I do believe it has been renovated since because our room had new carpet, paint and was extremely clean. We had a back room, 473 which you had to navigate down a series of corridors but once found it was light, with a large window looking onto the city buildings. The staff were extremely helpful and friendly, breakfast delightful, and for the budget price. I really enjoyed my stay.