Hotel Topaz, Kandy

I think the client service is very poor when compared to other hotels in Kandy.Even the rooms are very small and the way they talk to their customers are very bad.I think all the staff should be given a good training session on how to be polite to customers,Specially for the ones who are working in the restaurant.They should no distinguish between local and forighn customers.Equal service should be provided to all.During my stay at tyhe hotel I had wait almost 15 minites receive a jug of warm water to my room,after informing the room service.I got it after calling the room service twice.