Telluride Resort Lodging, Telluride

The rooms are clean and a Great Value however the customer service could use an upgrade!Our room that we booked "on the river" was given away........Their response was “Sorry ( A VERY INSINCERE SORRY)!!!!” . They gave us a parking lot room instead. After a total hissy fit they gave me a 97.00 credit and moved us to a Mountain View and we were satisfied with the outcome. Much to my surprise when we arrived home I incurred a 35.00 charge...That I did not authorized.................. because the employee made another huge mistake and gave me too much of a credit. This was our 10 year wedding anniversary in Telluride. How could a $97.00 room credit on a 5 night stay be toooooo much when we were suppose to be waterside. After arguing once again, and making the employees accountable to their words and action they very reluctantly credited my card the whopping $35.00. Talk about a bad customer service! So if you get a river room get it in writing............... or you may find your MAJESTIC MONTAN views of Telluride.............. parking stripes instead!