Owners have no sympathy for death
By A Yahoo! Contributor, 11/18/09
After staying in February and having a filthy room even after being moved to another filthy room I made reservations for September again since the price was good. I confirmed the day before arriving but the morning of the arrival I got word my dad was dying and called them. They charged me one full night's lodging even after I wrote, called and sent them a copy of my airline tickets along with promise of death certificate if requested-no matter what-they charged..