Isrotel Royal Beach Hotel, Eilat

this is by far the WORST hotel in Eilat, and my family and I have stayed at them all.. VALUE: Poor. Isrotel charges 5 Star Prices but offers less than 2 star service - with sneaky cutbacks on almost everything not nailed to the floor. Pool, spa, bottled water, room extras, Jacuzzi - all I can say is after you pay 3x what you normally pay for a hotel, get ready to open your wallet to pay much more. After a few days my guests at the Royal Beach and I felt like we were walking through a mine field of hidden costs. If we picked up a bottle of water we had to first read the mini signs littered across our room that this was going to cost us plenty. at one point we were in a line to check out for an hour while OTHER GUESTS complained about the hidden charges. I despite the fake reviews that i'm reading.. the SPA and HOT TUB are NOT FREE. SERVICE: Bad. every time we called down to the front desk we waited at least two hours for anyone to come up. they don't seem to care if the guest is handicapped or elderly. I don't mind chutzpah but our room wasn't even ready and the management's attitude was like how dare we complain. Over $740 we paid for this aggravation. Now you all can hear our honest complaint. The management offered me a  discount so that i would keep quiet about this. The discount was only good for a future visit within a month. Instead of an apology they should stop suckering people to register online by calling the place a 5 star all included hotel. BROKEN or OUT OF SERVICE standard features. Outrageous. You will hear every kind of excuse why the Royal Beach is cutting corners. "We are being friendly to the environment" when you ask why the hallway AC - Elevator - Shower is out of order. The only ice maker in the whole place is a long long hot walk down to the lobby bar which charges outrageous prices for drinks. Stale bread on shabbat. The list goes on and on. SUMMARY: Isrotel "Royal Waste of Money". If you do go here.. ask the salesperson what is NOT INCLUDED in the price of your stay and you will be shocked. My guests were in Eilat for the first time and thought they were 'Roughing it" on the Red Sea.

Hotel was great. The pool and the beach were incredible. Checking in was fast and warm. Room clean and the furniture just what we have expected. Breakfast & diner was included in package. It’s where the nightmare began. Have to admit the food and the selection was great. But the service was awful. We had to chase a waiter all over the hall to get water. It took him seven minutes to bring it. We complained but next time service was as bad. Besides having bad service the restaurant doesn’t serve hot drinks at diner time. You will be having cake with cold water. If I ever stay at this hotel again, I will never use their restaurant.

nothing. I loved the hotel so much. thanks alot for making the hotel always the best for the whole people in the whole wide world everyone appreciate it.