Hotel Grand Pacific, Victoria

Our stay was wonderful from beginning to end, your hotel and staff could not have been nicer. we can hardly wait to return. Thank you .

If you are arriving by Ferry this is the very best location. Excellent walking location and view location also. The rooms are rather average but adequate.....the grandiose outside is not reflected in all the rooms. Making our reservations over a month in advance, I wish they could do more to honor requested views. The staff is extremely pleasant and helpful.....they had plenty of reason to get to know us as our toilet overflowed the first night.....the hair dryer burned out the second and the toilet was plugged again on the second morning......at this point, due to our inconvenience, they decided to move us to a suite on the 7th floor.....I probably would have rather just had some money back, however since we no longer had access to a bathroom there was no choice but to move.....and oh my what a move.....if you can afford such a room that is where you see the "real" Grand.......it was a corner suite with amazing views....the Parliament building at night from this location was magnificient......it was difficult to leave the balconies (yes, two of them) to go to bed that night.....and in the morning it was just as wonderful.......with flushing toilets even!!!

My daughter Sarah Ann Howells had her wedding reception here, which we paid for. She now goes by the name Sarah Baxndall. She is happily married to Brad Baxandall and has just had baby Noah. Just wanted to say thankyou to all of the staff and coodinators that helped make their day so special. Our inlaws Carol and Percy Baxandall stay here regularly as a result of such superior service. Once again, can't say enough. Donna Howells, the Mom.

All staff were extremely friendly and attentive!! I would come back again! From Check in to the banquet everything was great, Our food was amazing to!

The Hotel Grand Pacific is in a very nice location. It is right next to the Parliament Building and the museum and across the street from the water. To me the service was not adequate. I had called one week prior to check in and requested an early check in. When I arrived at the hotel at 4PM which was one hour after normal check in, the room was not ready. I was not offered to have my bags stored so that I can walk around and enjoy the nice weather outside. Instead I waited at the lobby for an hour. It wasn't until much much later did someone from the reception area offered a drink for my inconvenience. I would not come back to this hotel.

it is the most beautiful place ever. it is a fun place to hang out relax and just enjoy your self. you will enjoy this place alot.

I arrived with a group but despite the fact that the hotel was pretty much sold out with some swimming competition. We were all treated as VIPs. FIVE STAR service right from check in to housekeeping and the restaurant staff. I personally have stayed in hotels around the world. Very few come close to the level of service we received.

We just visited the Grand Pacific Hotel in August 2006, and were very disappointed in our room accommodations. We were told the hotel was a 5 star hotel with all suite rooms, which they were not and in my opinion the hotel is more like a 4 star hotel. The shower was weak with the water constantly changing from hot to cold during your shower. The room was a lot smaller than expected (definately not a suite) and the bed was as hard as a rock. Since they were fully booked we couldn't change rooms so I can't speak to whether all the rooms were like ours. The pool was olympic size but full of kids jumping from the whirlpool to the lap pool making it difficult to do laps. On the positive side, the staff was friendly, the room was clean and the location was excellent, but for the price we paid I expected a larger room with more up-to-date and comfortable bedding and a much better shower.

I was so impressed. The Grand Pacific in Victoria B.C. has the best service of any hotel I have ever visited. From the front desk, to the maids, to the doorman, and most especially to the Concierge service! And ... the restaurants are moderately priced with excellent food, the rooms are big, clean, and quiet, the beds are very comfortable. The gym and pool are first rate. The hotel is perfectly located. Five stars!

We chose to spend a couple days in Victoria over the thanksgiving holidays. The hotel choice was made because we wanted a place reasonably priced with atmosphere and closeness to the shopping district. The help given was excellent and unobtrusive. We had a good time.