Fairfield Inn Albuquerque University Area, Albuquerque

We made a reservation based on the location of the hotel. On arrival the receptionist was really rude. He simply didn't talk. He was checking us in whilst being rude down the phone to someone - call it multitasking! The room was very shabby, the keys didn't work, the a/c sounded like a tractor, the fitness center smelt of toilets, there was no service at breakfast, when items ran out there was no more. There was nowhere to sit. Never again!

I made a reservation based on price and convenient location, then afterwards read the bad review and really worried. But the Fairfield Inn is perfectly clean and the staff friendly. Also provides a good breakfast (all the usual like waffle maker, etc., but also Soy Milk,V8 juice, etc). The indoor pool is the largest I've seen at a hotel (though admittedly my experience is limited). I would absolutely go back to this place.

Besides uncontrolled insects, staff just wasn't proactive in providing a solution. Simple task of just moving me to another room (hotel was not full) was not completed within 12 hours, which included 3 broken promises. Staff does not care. Facilities are run down, more like a motel 6 than a Marriott Property. I would only recommend this place to my ex-wife!!!!!!!! I moved across the street and stayed at the Hilton Hotel. What a difference. Staff actaully makes an effort to go out of their way to provide service and address any issues. Marriott has seen my last reservation and as a business traveler, I stay 20 to 25 nights a year. No more in Marriott if this is the level of service I can now expect. Manager was in hiding GM refused to speak with me on three different occassions. Clearly the staff just seems to be followig the lead of their manager. Ignore the client, then refuse to talk to the client and hope the problem gets solved. By all means, don't follow up with the staff to make sure simple issues are resolved. Like a pole manager. HE got up there, doesn't know how he got up here, he can't get down and now that he is there, he doesn't know what to do.