Hotel Having a Bad Day
By A Yahoo! Contributor, 12/12/06
Normally great, but hotel staff seemed to be having a bad day, especially one female desk person.
After being told we had booked the wrong room view *be very careful of what view you are paying for call them in advance as they use their own language when describing views: deluxe opera - view of city buildings, etc
my partners details (when we visited in person the day before to add him to booking so he could check in) were doubled up on a separate booking on the same day at same check in times of which we were not told / discovered until we got home to find out they charged our credit card for this plus mini bar for booking we knew nothing about amounting to over $500. we were told it was our fault for adding his name to the booking the staff duplicated it (mind you two different staff members) is quite surprising.
*Be very careful when booking you get the view you expect, even visit them before hand but dont give them your credit card unless you get something in writing!