Cleveland Marriott Downtown at Key Center, Cleveland

We stayed at the hotel because my wife and I were getting married in the county courthouse. We picked the location because of its convenient location. While the hotel itself was nice, the service left much to be desired. Check-in was problematic because they actually charged 3 separate cards for the room. They refused to believe that the credit card we initially used to hold the room was already being charged. It was and that meant the card was declined during check-in. We tried to explain that the statement for our card clearly said Marriott, but they refused to believe us. The person checking us in said she would not charge us for parking as an apology. That charge was still there during check-out. The manager explained they had no authority to remove the parking charges. After check-in, the baggage handler broke one of our suitcases while carrying it into the room. We ate in the restaurant in the hotel that first night. The food was okay, but once again, we barely had anyone serve us, and were not offered bread or asked if we wanted dessert when we finished eating our meals. Upon check-out, we called ahead for the car and called for a baggage handler to help with the luggage. After 30 minutes, there was no baggage handler and our car was not ready. We took our luggage down to the lobby ourselves, and despite the fact that multiple staff members were in the lobby with luggage carts, no one offered to help us. The room itself was mediocre. There was no exhaust in the bathroom, so the entire room was fogged up after taking a shower. It was also quite warm considering we lowered the thermostat all the way down to 60 degrees (it would not go any lower). We only heard the air conditioner kick on once during our multi-night stay. The hotel itself is in a good location and is nice, but the service could definitely use improvement.

Jake's bar food was awful: Burned overpriced cheeseburger. Chicken quesadilla tasted like the chicken was from a can. Beer was warm. Room was much smaller than expected for the price. Liked location. Room was clean. Staff was helpful and courteous.

Went to the tribe game and was able to walk back to the hotel. Walked to our restaurant, walked to 6th street, and walked back, great location. We were a bachelor party and a bachelorette party was in the house as well so we were a little rowdy. The staff was tolerable of us but did respect the wishes of other annoyed customers as well, they kept a good balance. On top of it all, I left my wallet in my room with $300 cash, and I got it shipped back to me at no charge with all the money back (in a money order since they couldn't send cash). Great experience, will go back and recommend to friends.

We stayed here for my Husbands company function. All were to stay at the Renaissance but we got selected to stay at the Marriott. I am glad. I viewed the other hotels room and it was small and a little dated. Our room at the Marriott was lovely. All new and we had a wonderful view while some views are not so nice as you look at a wall. The room was very clean and the staff were all very nice and even though we did not have to pay for anything, I think the 129 is a good value.

We reserved a concierge level room. We weren't given one. We had to demand a rate adjust when we caught on... Room wasn't ready at check in and the concierge lounge is closed on weekends. Also, front desk staff is snide. Needless to say, not high marks.

everything from the way we were greeted at valet. and helped us into this very nicely decorated hotel. very nice all the way to the rooms. ask for a room with a veiw and youll wake up with a lakeview just awesome. davids resturant inside the hotyel was great and daniel our server went above and beyond. i will recommend this hotel to everyone and cant wait to come back. if you havent been to the rock and roll hall of fame ask for the package deal room, valet,breakfest,and tiks for 200 its a steal. just walk down for the game and the attractions!!5*

I visit Cleveland occasionally and will definitely return to this hotel. We had a very pleasant experience. Service was prompt, room was clean and did not smell of stale smoke (something that happens more often than I'd like!), and the price was reasonable.

This hotel was extremely comfortable and clean. The staff was friendly and my room had a fantastic unobstructed view of Lake Erie and of the Rock & Roll Hall of Fame Museum. I would highly recommend this hotel to anyone looking for a mid-range priced hotel. I could see this being a great couples location.

it was just overall great when we went to cleveland for a spring break trip. We generally are satisfied with all Marriotts though just because. They are helpful and have really nice hotels and we haven't had a bad stay at any of there hotels

The Marriott Downtown Key center was the best hotel I have ever stayed at. The beds were like sleeping on a cloud. The customer service was the best. Anything you needed they were at your service....Great time.... We were 3 minutes from the Rock and roll hall of fame. The room was like a palace. The price was reasonable considering the view, service, and comfort.