Savannah Marriott Riverfront, Savannah

I stayed at the Marriott this past weekend after a wedding. Other members of the wedding party also stayed. By the time we got to the hotel to check in they had already given my mom's room away. The woman behind the desk was so rude and not helpful at all. They told us they had no rooms available for her. This is insane. I cannot comprehend how someone who made a reservation does not have a room available when they get there! I am a Marriott Silver Elite member and have never experienced such horrible customer service and disorganization. The lady finally told us that they would be able to get my mom a room. However, it was not ready and we could pick up the keys after we got back from going downtown AND THE ROOM WOULD BE FREE. After getting back to gather the room keys, the lady informed my mom that the room would not be free and it was only free if she had gone to another hotel. This is NOT what she told us before. She got the room at a discount but still had to pay. Also, other members of the wedding party that stayed had an issue with their A.C. Their room was about 98 degrees and were told that they could not get another room because there was no more available. They brought in 3 fans, but only one worked because none of the other outlets in the room worked. The room was taken care of after a long conversation about how ridiculous it was that they had to stay in a room that was at least 98 degrees. Overall this was the worst experience I have ever had at a Marriott. The worst part was the customer service. No one seemed to care that almost every member of our party had an issue with their room. And when they did finally offer discounts or taking care of the room, most hotel employees were non-apologetic and made us feel like we were inconveniencing by asking for appropriate accommodations. Will NEVER stay here again.

The first room was extremely noisy. After moving to a second room, the air conditioner went out. This was my worst stay at a Marriott.

There isn't much that I have to say about this place that is good. We had a junior suite and they way over charge. The water in the shower took 3 - 4 minutes to get hot, went absolutely freezing in the middle of the shower then when I turned it up where it was warm . . .all the sudden burned me. That happened twice. Had to run the water in the sink at least 4 minutes to get hot water. The room was freezing, even when we turned the air completely off. Sounded like buffalo or elephants wandering through at all times of day and night. Workers in hallway yelling back and forth at each other. Street noise was awful. The room was dusty. Restaurant had extremely limited selection and the prices were extremely outlandish.

I love the spa the most, rooms are great! I like also that the bar is right down stairs, you can get wasted and walk right back up stairs. Very good customer service.

I really enjoyed my stay here....it is a the end of the riverstreet but that is ok..you will enjoy the walk and the scenery...looking at these reviews I would not want to stay here but from my experience I had a wonderful time and I would recommend it...AND when I checked in I was upgraded to a suite, which I really enjoyed!!! Thank you, Mr. Leo....Give it a try, I think you will enjoy...

The room was dusty. Their were stains on the bedding and carpet. The toliet had black ring as if not cleaned. The general appearance was worn and unkept. There were lots of black marks every where in the room and threw out hotel. This Marriot is not worth $180 a night. This facility needs lots of refining to stand for Marriot's quality.

Someone walked into our room (WHILE WE WERE SLEEPING) and stole our purses and my husband's wallet - we woke up to a noise and found a man running out of the room - Marriot DID NOT TAKE ANY RESPONSIBILITY FOR THE THEFT

Good location within walking distance and stores. River view was wonderful you could watch the cargo ships go by. Hotel staff very friendly. Did not like that in addition to the hotel rate you have to pay for parking. Also needed Internet service, this was an additional charge. Asked room service at night for an ice bag - never received it. A cup of coffee in was $6.50 per cup, coffeepot are available in the rooms. Would recommend hotel to others.

My husband and I alway stay at Marriott hotels when we travel. We are reward card members. The room was not clean. There was a iron print in the middle of the floor. The curtains had something splattered across them, and the sliding glass door was very hard to operate. I have stayed at a lot of Marriott hotels but this one did not meet my satisfaction. I would not recommend it to anyone.

I stayed at this hotel along with a large group of my family members for our family reunion. I called the day before check in and found out that they downgraded my room from a junior suite to a regular room with a queen bed. then upon arrival my room was not ready. The housekeeping lady just barged in the room while my girlfriend was changing. The refridgerator didnt work it was too small to hold anything worth keeping cool. The bar is waaaay over priced for the quality of the drinks. its in a nice area but i wouldnt stay there again