Not very impressed...
This hotel was recommended to us by a friend and we arranged to stay there for seven nights during a recent business trip. We had never been to Medford before and it took us about ten frustrating minutes and a couple illegal u-turns to find a way to get into the hotel parking lot. When we checked in the people at the front desk were rather friendly and the lobby was impressive, but our attitude changed when we entered our room and it was humid, a little smelly, and the decor screamed 80's (old/faded pastels with white-ish furniture and teal carpet). Maybe we just got the old room?
When we made our reservation we had talked to the hotel staff about hooking up our fax machine in our room so I could receive faxes throughout the day and they said it would work with the phone's data port, but when we arrived and I asked them if I needed to do anything special to hook up the machine, they didn't know what to do. They sent up a maintenance man to help out and it was like he'd never seen a fax machine before so I had to figure it out on my own .... and it turns out that there's no way for people to send faxes directly to your room without calling the front desk first to be transfered first.
When we tried to take a shower, the shower head was set very low (came to my chin and hit my husband at mid-chest level), and the height adjustment knob was broken off. There was also a lot of water deposit buildup on the shower head, so the water sprayed out in all directions, making it rather difficult to shower. We asked the front desk what could be done and a maintenance man came up with a wrench and was able to raise the shower head a few inches which helped me, but my husband who's 6'6" still had to crouch down to shower for the rest of the week.
We asked for a rollaway bed for our child and were told it would be an extra $20 a night (with no offer to discount it since we'd be there for 7 nights), so we ended up having to make other arrangements.
We also quickly discovered that each time our child walked by the TV and turned it on, it took several moments to warm up and then a commercial was playing for "adult entertainment" with suggestive pictures that no child should be seeing - and there's no way to keep it from happening. EVERY time! Yikes!!
There were also three or four faceplates for the electrical outlets throughout the room that were either mostly broken off or completely missing, and when we told the front desk about it they didn't seem too concerned.
The free breakfast was okay, but nothing special or deluxe about it (the same exact thing every day - no: waffles, eggs, yogurt, assortment of breads and fruits, or anything like that).
The guest binders in the rooms hadn't been updated in a long time, so the hotel map showed the pool downstairs, but after searching the halls for 15 minutes we were informed that the pool was located in a separate building at the end of the hotel. Other than that little mixup, we reallly enjoyed the pool and spa. It was rather large, clean, and secure.
We had great interactions with the housekeeping staff - they did a great job cleaning our room when we wanted it, and they stayed away when we put the 'privacy please' sign in the door lock. There were a few other staff members that were very friendly to our child so his experience there was a good one.
The pillowtop mattress was surprisingly comfy, and we would have slept really well at night if it hadn't been for the noisy a/c unit that kept kicking on every 10-15 minutes (but we got used to it after a couple of nights).
As we checked out and drove away, we agreed that it was a good thing it was a business trip and we weren't paying for the hotel room ourselves, or we would probably have been more unhappy. We would probably not recommend this hotel to friends, but we would consider it as a last resort the next time we need accomodations in Medford.
