Watch Out - they don't honor their best rate guarantee.
By Hanes, 05/18/08
DON'T LISTEN TO THE BEST RATE GUARANTEE ON THEIR WEBSITE!
I saw on their website that if you find a better deal than theirs on another site that they will match the better rate, plus take off an additional 15%. The site said it would let you know if you got the guarantee within two days, so I figured if it didn't work for some reason, I would still have time to cancel and book through the lower rate site. I found a better deal on another travel site and submitted the information to get the best rate guarantee. I didn't hear back from them within the two days like they promised, and only after I checked out was I told that my best rate guarantee submission was declined because the other website had a different cancellation policy than their website. Nowhere on their website did it say that the cancellation policy had to be exactly the same. I talked with the general manager and asked him what competitor website had the exact same cancellation conditions, and he could not even think of one, so it seems that it is virtually impossible to take advantage of their "best rate guarantee".
As far as the hotel goes, the location was the best part about it. It was just around the corner from Times Square and all of the Broadway shows. Also, the room where we stayed was nice, clean and had a modern feel to it.
However, the customer service was below par for a 3 or 4 star hotel. The bell men just kind of stood around, and the concierge was hardly at his desk and was usually just standing talking to the bell men. Overall I will not be staying there again. I have stayed at the Hilton that is closer to Rockefeller Center, and it was very nice and a little less expensive. I would recommend it over the Millennium Broadway anytime.
