The Gainsborough Hotel, London

Hotel staff very friendly. All very clean. Breakfast included was sufficient. The only problem I had was the small lift. Too small, very slow, old shaky, would preferred to stay on the ground floor so I could take the stairs. On the whole myself and friends enjoyed our stay, we'll be hoping to book the same time next year.

I stayed at this hotel last week. The room carpet was very dirty. I was disgusted to even step on it with bare feet and the bed covers they had were the dirtiest covers I have ever seen in my life. When I complained about it they said every room had dirty bed covers the staff didnt care at all. When I checked out out of the hotel I realized at the taxi cab that I left my white expensive jacket at the hotel. So I called them that day and they said the jacket was not in the room. They wouldnt let me speak with the hotel manager either. I know I left the jacket there for sure because I wore it the night before I left. I had the worst hotel experience ever!

Not a contender in its category for Value for money. A bit too much of a lightweight in a heavyweight hotel class. Expected more of a complete hotel rather than a up market B&B. Positioning was great for location, right next to the National History Museum. But the narrow Sq foot footprint of the Hotel is more like that of a big town house in the west End rather than a quality hotel.