Palm Suites, Atlantic Beach

I decided to head to AB for a short weekend and decided to stay here since the rates were reasonable with the season. After looking at their website I decided it was worth a shot because the pictures. Dont let the website fool you with the pictures they have advertised. As soon as we walk in it feels like 1982 in there. The staff was Ok but they didnt even look the part with uniforms etc. The smell was a little musty in the lobby and I was relieved to get some fresh air. We decide to check our room out with nervous anticipation and we were not pleased to say the least. The couch looked like something from a frat star's room in 1982 with stains that even his slampiece couldnt get off. The shower looked like a really run down outside shower at my freinds trailer in EI. We decide to run to the Food Lion to get some treats and snacks and we would return only to grab our gear and personal belongings. Luckily our friends have a pad down the road and were gracious to let us steal the secret key. I would advice anyone not to stay here or be tempted by their website. This place sucks so much and I wouldnt let my biggest rival stay here.

As my husband and I walked in, about to check in around 12:30 AM, we approached a young couple standing at the counter being cursed at . The guy behind the counter was on the phone and yelling at this couple. The young man told me that they found bed bugs and this is how the staff was treating the situation. Completely unacceptable!!! We will never come here and have told any and everyone this is not the place to go!

I'm in a wheelchair and the staff here has helped us over and over. we usally go twice a year for our 3rd year. Being in a wheel chair I have stayed at may higher end hotes, they do not compare to the service this hotels staff has given us. They support their miitary guest and we have aways enjoyed staying there. The kids have the chance to catch crab or fish off of their dock. To find a place that was good in price where I could keep my boat and not worry about it left us stress free. We are near the beach and have the fun of the sound. I have never had a bad experiance there. If there was ever a problem the staff has always gone out of their way to fix it right away.

We enjoyed our stay. The staff was friendly and helpful. Our room was beautifully decorated and clean. I would recommend it to anyone. It is the most reasonable hotel in Atlantic Beach. We will be going back.

The rooms are spacious and for the most part nicely decorated but everything else about this place is awful. Housekeeping is a joke and management is even worse. I am currently staying on a monthly rental and have had hot water issues for 2 days and staff is telling me that it will be at least tomorrow before it gets fixed. No hot showers and my husband had to run water through the coffee maker just to shave his face. Unacceptable!!! The internet here is virtually non-existant. The signal strength is horrible, it locks up constantly and the majority of the staff have no idea how to reset it. My husband witnessed somebody back their boat trailer into the side of someones truck by the boat slips causing considerable damage. The truck owner could not be found and it was apparent that the driver was not going to leave any note so my husband wrote down the license plate number and informed the manager. His response was that "He was not getting involved." Very poor management response IMO. The "Pet Free Facility" is also a big fat lie. I have witnessed numerous people bring their dogs, you can hear them barking non-stop in the rooms while the owners are out. If you have pet allergies do not stay here. The majority of the day time staff is rude and on one occasion while out on the dock I had a housekeeping staff member announce that she was ready to go home so she could smoke marijuana. During the off season the front desk closes and ALL staff leaves at 11pm and does not return until 8am so if there are any issues at night (excessive noise, lost/misplaced room key, or fire) your only option is to call an automated answering service, leave a message and hope someone calls you back. The rooms are only cleaned AFTER people leave so if you plan on staying for more than just 2 days be prepared to take your own garbage out, change your own bedding ect. Decent place to stay if you plan on spending 99% of your time on a boat but if your looking for a nice vacation spot go elsewhere.

This review is in two parts - Hotel/Room & Location/Value Hotel/Room - The Hotel seemed clean, the pool was nice..The room sucked, the bathroom had a clump of hair in the tub and the faucets were caked with what looked like some type of powdered cleaner..We had no blankets or sheets for the pull out couch and when we asked for some the hotel told my daughter that they were out of blankets and they had checked every room before hand and all of them had blankets (insinuating we were lying and trying to steal blankets I guess) So hubby went up and finally they said they would check and gave us some sheets....The walls are paper thin and the neigbors were up at 1:00 am running the hallways and slamming the room door. Location/Value The location is awesome...The hotel is on the sound, and the 3 blocks walking distance from the beach...1/2 mile from a movie theater...walking distance to a pizza place, shopping center...ABC store is across the street.....As for value, If I had been with friends and we had split the bill then would have been a decent stay....However as a family...cleanliness was way down, service was crappy, and price was 150 per night.

Stayed there in June 09. The staff was very friendly and the room was very nice. Would recommend to everyone.

Our stay here was nice, bed was comfortable, room was clean, no problems with hot water. The only dislike was the fire alarm going off twice the first night we were there but other than that everything was great.

This place was so bad, we left the next morning. We were invited to a wedding on New Year's Eve and this hotel was listed in the invitation for a place to stay. Obviously, the bride to be did not stay there herself, or she just didn't like us very much to recommend a dump like this. NEVER AGAIN

I recently stayed at Palm Suites over the Labor Day week-end and unlike another posting, found the property a great find. Yes they had problems with the hot water, but the staff called each guest to let them know about it and that a discount would be given to them. I have stayed many times and in many different rooms due to the fact that they are all different. As for the noise, yes you can hear the guest in the room next door and the doors closing from other rooms. But that is what happens when you stay in a hotel or condo-tel. I am very impressed with what has been done to the property, I spoke with the Property Manager during our stay and he is working on correcting several of the problems. In all Condo type situations you are responsible for removal of your trash and the towel replacement comment is just wild considering there is laundry facility on site. But I don't think it warrants a negative rating until you come back to see the results. My suggestion is that if you are that unhappy stay somewhere else or stay home, it appears that you would not be happy anywhere. I say "Great Job" to the management and staff at Palm Suites, we will return an spread the good word.