Night Hotel Times Square, New York

I recently stayed at STAY from 6/27-6/29. Do not make the same mistake I did!! I read the reviews about this place and called right before I was going to book a reservation on priceline.com and spoke to a man by the name of Daniel. I expressed to him that though most people enjoyed the decor of the hotel, the noise would be an issue for me. I requested to have a room on floor 8, 9 or 10 if i was going to spend my 2 nights at their facilities. Daniel checked the occupancy and assured me that was not a problem at all, and was going to notate it in their files. So before grabbing a train out from Long Island, I called the hotel to verify my room arrangement... guess what, not only did they not have any notations of my room request (guaranteed via Daniel), they also had NO RECORDS of my reservation at all!!!! After spending an hour and a half back and forth on the phone with the front desk staff, priceline.com, and a man by the name of Noah at the central reservations office, the conclusion was that over the course of the past 30 hours, not a single manager at the hotel downloaded the reservations from the central reservations office (as well as there not being a manager on duty to do such tasks). End result, was that Noah had to call the hotel and have them do the reservation manually; to which the guarantee of a room on the top 3 floors was granted to me via Noah. Upon final check-in at the hotel, after already leaving my credit card for payment; I was given a room on the FOURTH FLOOR. I was baffled and argued with the man at the front desk for a minute, to which he replied to me "well sir, I understand that people told you that, but daniel isnt here right now and this is the only room I can personally give you." Man was I screwed. I just paid this hotel $775 for 2 nights stay. I was stuck in a room with only about a foot of room around the bed, the noise level from the streets and the club could wake up a hibernating bear, not even enough room for 2 suitcases (and this was their LARGE king room), the housekeeping staff seemed to be constructing a village right outside my door, and the staff were straight up rude and disprespectful. After arriving home, I called and spoke to the general manager "Chris".. wow. what a rude guy this is. I explained this entire experience at the hotel to him. He asked what would "make me happy", I told him I didn't think I should have to pay since... I already charged the room to my card, then got blown off for the guarantees made to me by both Daniel and Noah. his response was a rude chuckle, and a sarcastic "that isnt going to happen." He asked for my email address and then told me i would hear from him in the next 48 hours, but that unfortunately, I did stay at the hotel. I think the unprofessionalism with the staff, and especially the General Manager Chris, should not go unresolved. Definitely the most awful stay I have ever had in my entire life.

Yes, the rooms were small, but that is to be expected in NYC. And my room had a view of another wall. And the TV remote was confusing at best. But the room was clean and modern. The bed was comfy, but it took a few pilllows piled up to elevate my head at all. Bathroom was clean and functional. Would definitely stay again.

Stay has a great location if you want to be real close to Time Square and within walking distance to the Theatre District. The lobby and 1st floor atmosphere are very trendy and very cute. The hotel is clean and has a great vibe in the bar/lounge area at night if you are in the 20-30 age range (which we are). But the rooms are small, very small. The bed they claimed to be a queen was way to short (i am 5'4" my feet hung off the bed). The pillows were uncomfortable, REALLY. And for some reason our TV only had 1 channel and had to call twice to correct the issue because the front dest couldn't make a note of it.Only 2 elevators that fit 4 people or 2 with luggage so expect to wait a lot. We took the stairs as much as possible. In my humble opinion the pictures and description of the rooms is off balance with what you get. And finally VALUE, for these New York minute prices I have stayed at many awesome hotels for just a little more.

-the add pics show a room is coming with a desk - in my room the bed hardly fitted in - they advertise the room with high speed internet and cable TV: the internet is ridiculously slow, only 10 cahnnles - no drawer or closet - AC unit extremely loud - ON FRI & SAT THERE IS A NIGHTCLUB ON THE FIRST FLOOR – NO CHANCE OF GETTING SLEEP ON THE 2nd - Iron and Hairdryer missing

I travel a lot and stay in lots of different hotels. DO NOT STAY AT STAY. Lots of reasons including: -room WAY too small -TV remote did not work -All the ice machines (every floor) did not work -can't charge anything to the room -can take drinks to the room (of course they don't tell you that until after you buy the drinks) -one elevator did not work, the other was so small it only fit 5 people (without bags). -towels so bad, I ripped it when drying myself -people laying in the stairwells (had to take stairs because the elevator either did not work or was so small you wait forever for it) -the safe was not bolted to the floor and so light you worry your stuff is being but in one place so it is easy for the crooks to carry it away. -no room service -no closets - have to leave your stuff in your suitcase (and hard to find a space to store your suitcase because the rooms are so small) -porno on 3 TV channels that can't be blocked (if you have kids) However, if you like to spend $400 per night for a room, $30 for 2 drinks, get shoved out of you really small elevator by staff who have no service elevator, get essentially no service for your money, then go for it. -

Pros: Staff was very helpful. They greeted you nicely and would open the doors for you and help you get a taxi. Beautiful lobby. Big screen LCD TV was great. Location was right in Times Square as the name states. Cons: Very small room. The room could only fit a bed and one night stand, that was it. When we get off the bed we would be stepping onto our luggage and what not. Very small elevator could barely fit four normal size people not including their luggage. Shower was horrible it would just flood the whole bathroom. One day there was no HOT water. The lobby ice machine did not work the whole time there even when I told the staff 3 times and nothing happened.

The hotel was just redesigned...really cute in the lobby. The elevators were extremely small but we just took the stairs. There is still some construction being done on some of the floors but its not like you here anything being done. Room was very clean...small but clean. Ive been to several hotels in NY and I thought that this wasnt bad for the price and location. At least it was clean and the were very attentive.

The redesign is simply beautiful - when you step inside the lobby you feel like you're in a boutique hotel in South Beach Miami. Yes the elevator is small as was our room but the location, cleanliness and the absolute comfort of that bed made it perfect for us. Slept like a log! You're in NYC - get outside and enjoy the sites people! :)

Would Not Go Back The Rooms were too small i mean way to small. the web site pictures are very misleading. I would not stay there no matter what the price

great location, ridiculously cheap, flat screen tv, comfy beds, modern clean bathroom what more could you need for a couple of days in ny!!! good service, small boutique like rooms.