Roberts Riverwalk Hotel and Residence Detroit, Detroit

All the other reviews are about the OMNI ,has anyone been their recently .Oh my God couldn't get a roll-a--way -bed and extra towels . Couldn't sleep because the room didn't look clean and I was afraid that bed bugs might be in the room .Morning came didn,t waste time in leaving.Location is wonderful , the owner needs to do a little updating

I attended an event recently at the hotel and used the hotel's valet services. What a huge, huge mistake!!!! Total chaos to say the least. There was no organization to begin with and I should have gone with my 2nd mind, which was to park on the street. Upon leaving the event, I handed the valet attendant my ticket to get my keys. They couldn't find my keys. I got nothing but excuses (the keys might have fallen on the ground after they moved the vehicle, another guest must have walked off with my keys, they put blame on one another as to who the keys were given to, and so on). I helped search for the keys repeatedly in the bin they kept all the keys in (no real system), but came up with nothing. After waiting over an hour; having my husband drive a half hour to bring the other set of keys; and after speaking with the CEO on the phone, the lady who valet my vehicle found the keys in her pocket after all that. Oh did I mention I had already asked numerous times that all the valet attendants check their pockets for my keys, which they replied they didn't find. In addition to all of that (there was more dysfunction, but I'm tired of typing), they didn't want to accept responsibility and couldn't seem to understand my frustration. They were unprofessional and lacked proper training on so many levels. I would not recommend this establishment to anyone. I surely hope the new ownership and management team re-evaluate their very flawed system; otherwise, they will not be in business very long. Based on the comments made by other guests and their dissatisfaction with the lack of quality service, I don't forsee this place being open very long. To sum it up, WOW!!!!!!!

The hotel was great. The room was great. The pool was great. The food was great. The service was great. I would stay here again.

We stayed here for a night while in town to see Rush at Joe Louis Arena. The rooms are very nice, and we had a wonderful view of the river. The restaurant offers good food at a nice value. The shuttle service was very helpful in getting us to the show, however it didn't run late enough to get us back. However, it wasn't too difficult to find a cab to get back. The service was top notch, the only draw back is that it is kind of difficult to find. Overall, I was very pleased, and if I ever find myself in Detroit again, I will be certain to stay at the Omni.

I cannot tell you how inpressed we were with your hotel. The service and "friendlyness" just blew us away! Not only were the rooms very nice, the location on the river is spectactular! I must however commend one of your associates, her name is Gwen. She MADE our stay! All of your staff was very cordial and always attentive, but Gwen was an absolute JOY. From her addressing the slightest issue to her friendly greeting and geniune interest in our needs. From the courtesy van drivers to the room maids it was an absolute pleasureable stay! Thanks to all at the River Palace!

What a cool gem just outside the heart of downtown. My wife and I stayed here because we didn't want to be near the casinos and the people that come with that....they had a shuttle to take us to and from the casinos and they took us almost every place we wanted to go. This is a smaller hotel...and everyone new our name.(we like that) We definitely recommend it....and you will love the view of the river!

I use the Omni Detroit because of its convenient location to downtown business. I have always found the rooms very clean although some of them could use just a few simple maintenance things like loose wall lamp fixtures in the bath area and a little grout work in the tub. Also fix the ice machine on the first floor as it has not worked well for the last 2 years. But overall I find the Omni to be a good value and an interesting hotel. There are two different types of rooms I have been in. One type has very high ceilings and the other has more conventional height to the ceiling. This is because the hotel was formally a drug (legal drugs) company operation, Parke Davis I think. The building was not designed as a hotel. The hotel staff is friendly. The hotel shuttle will take you most anywhere in town like events or casinos. Nice view of the Canadian shore across the river. Rooms are comfortable, nice bath towels and bedding, good fast free internet connection. Only disappointment is as a vegetarian, the restaurant has limited menu for me. I realize it is difficult to run a hotel restaurant. Business can be feast or famine. However it would be real simple to have even a veggie-burger in the freezer that could be micro waved quickly in place of the meat on a sandwich. The restaurant had one item that was kind of vegetarian, a pasta dish. But it had an extremely fattening cream sauce. Was very good but not helpful in a limited diet. Breakfast was good although if you order egg white omelet it is much smaller of an omelet than a regular egg with yoke omelet. Also the coffee was cool 4 mornings in a row. They will quickly replace it with hot coffee but after 3 days in a row you would think they would get the idea. I would rather stay here than the Marriott in the GM building.

Stayed here 5 times, different rooms/floors. Overall,a good experience, but not consistently excellent. On the plus side:comfy beds,the river view,& yummy complimentary hot chocolate in the evening. On the negative side:one room's bathroom had a soap dish falling off the wall,the concierge promised an anniversary bottle of wine (still waiting), and the maids kept knocking on the door (early)when I wanted to sleep. A microwave would have been nice, and oh! not enough electrical outlets.

On the outside this looked like an old fashioned hotel that would be gorgeous on the inside. The Omni was anything but gorgeous. As a matter of fact, it looked run down. The rooms were clean but were nothing special! For a hotel that claims to be a 4 diamons hotel, I suppose I was expecting a little more especially since it is not in the best of neighborhoods. Check out was easy and it seemed quite organized! However, the day after we checked out of the Omni I reviewed my credit billing online. I noticed that a fee was imposed on my card other than the $18.00 overnight parking fee. When I called the Omni to inquire about this fee, the informed me that I used the mini bar. That is fine, except we never broke the seal of the mini bar! When I explained that we did not touch the mini bar, they replied by telling me that, "inventory was taken" and it suggests we used the mini bar. After almost 30 minutes I finally convinced them to credit my account because WE DID NOT USE THE MINI BAR. It is not 2 days later and I am still waiting for my account to be credited and I am still calling them daily to argue! STAY AWAY FROM THIS HOTEL IF YOU CAN HELP IT! The Marriott at the Renaissance center has similar pricing and is 100% better than the Omni. Also, it is in a better location with access to the people mover, Greektown, and NO miscommunication regarding bogus room fees.

STAYED IN BRIGGS SUITE AND HAVE ALWAYS LOVED THE LOCATION NEXT TO THE DETROIT RIVER AND THE HISTORICAL FEEL TO THE BUILDING. SERVICE AND FOOD ARE EXCELLENT. CANT SAY ENOUGH ABOUT THIS GEM, ANYONE WHO CHOOSES THIS HOTEL WILL BE PLEASED AND COME BACK AGAIN AND TELL ALL THEIR FAMILY AND FRIENDS! CINDY S