Saybrook Point Inn And Spa, Old Saybrook

I did not stay overnight but used the spa for 4 hours. It was very disappointing. The shower was so dirty (something disturbing on the floor) I didn't want to use it. I've seen better bathrooms in gas stations. The quiet area is shared by men and woman, the pool and jacuzzi filty, moldy smells. The pool and sauna areas are old and dirty as well. The message I had was a waste of money. What a joke this place is.

Upon arrival my friends and I were impressed with the location and apperance of the hotel. Staff members need a training course in hospitality,and manners. Staff members were confused regarding rates of spa services offered. The spa itself was adequate, but pricey. Food was decent but bartender was OVERWHELMED when three sets of guests appeared at once. Maids seemed sweet probably the friendliest people in the Saybrook. Room service was extremely over priced, Two pots of coffee and 4 slices of COLD toast appeared with a bill of 39.99 . The only person who genuinely seemed concerned with the guests was a man named Andy, although he seemed to be taking orders from a Nasty lady at the front desk. Investigate other options before booking.

I read some of the reviews and I can't believe some of the comments that are written. My wife and I have been going to this location for 4 years and every time we stay we can't wait to return ! We had a small problem 2 years ago and the Manager Andy could not have been any more helpful and kind ! Joe and Peggy Sullivan

Dining is very good, hotel is nice, great location...rooms very nice...pool facilities sub par for a place that is charging the amount they frequently charge. Outdoor pool is rarely heated to a temperature that is comfortable and currently not heated at all, around high 60's mid 70's...chilly. Owner refuses to raise temp. to comfortable swimming temp. three months a year, couldn't be that expensive for three months could it?. Outdoor pool is cramped. Jacuzzi is too hot and frequently dirty...indoor pool deck is a lawsuit waiting to happen...as slippery as ice...sauna has exposed metal bolts when you lean back on first bench will burn your back seriously...locker rooms tiny and sub par...no amenties in locker rooms..bare bones. Overall not remotely close to other spa facilities that advertise...topnotch in vermont, stoweflake in vermont, mohegan sun, foxwoods, mystic marriott...workout room is nice...whole pool area facilities need a few hundred thousand dollar upgrade to be what they advertise...owner feels can still make money without doing upgrades so continues on...a shame!

I have stayed at the Saybrook numerous times and can't say enough good things about the hotel, rooms, staff, food, etc. Where else do you get a room as luxurious and homey as this? It's like staying in your own home with all the comforts and luxuries you are used to having. The staff has always gone out of their way and they make sure everything is at our fingertips. If you have a complaint or an issue that needs to be addressed, they never fail to satisfy. I have stayed at the best hotels worldwide and rate the Saybrook as CONSISTENTLY excellent!

I just like to take in local beauty!! My experience in the spa was top notch! I even got a great tip from the esthetician regarding anti aging!! Maybe there has been a change in staff since the last reviews because, I was very pleased!!!

I am wondering why, having read the reviews before I booked our room, I did not take heed! I guess I was desperate for a week-end away. Someone needs to get rid of most of the front staff and ALL of the people who you get when you dial "Front desk", "room service", etc. VERY RUDE!!!! The room service contact (Nancy?) argued with me about why my breakfast was not delivered as promised. ARGUED!!! ALso, I had booked a room with a fireplace. When we entered the room, no fireplace..Call to the front desk...."It's too windy for a fire anyway and there are none of those rooms available anyway." Hmmm...My confirmation said otherwise. Ah..The power outage...Certainly not the fault of the management, but how about sending some candles around to those of us stranded in pitch black rooms...Interestingly, the back-up generator was able to allow the band playing at a wedding reception to continue....Our room vibrated in the darkness for an hour and then mercifully, even the power to the reception went out totally. AAA, ya better rethink this one! In a letter tucked under our door the morning after the blackout we were asked if we would like "consideration" for a future visit...Ummmmm. No thanks. How about a refund on our $400+ a night room...Or a free breakfast delivered on time? (We never did get our French toast.) Guess I'm a little grumpy, but a six hour drive to an establishment which employs devils in Prada at every turn does tend to make one feel a little bummed out.

Just finished a three night stay over a summer weekend booked two weeks in advance. Had some major issues and wouldn't recommend it to most people, but it depends upon your expectations. First, as others have noted, the reception desk personnel were officious. They go through the appropriate motions but there's an unmistakable attitude that stands at odds with feeling welcome. I felt the strong point was the food at the Del Mar Grille. The ingrediants were fresh and prepared with a deft hand. You can get the same high quality cooking in your room. Our second floor room had a view (mostly) of a marina. There was, of course, water to be seen but the Shell gasoline logos sort of ruined the ambiance I hoped I was renting for the weekend. There was a tiny balcony and a nonfunctional fridge but they wouldn't even have registered on my personal radar screen were the room not so noisy. The noise came from the weddings going on below us all weekend. If you enjoy the sort of din that passes for music at these functions, you may not consider this a drawback, but most people will object to an entirely predictable intrusion into their lives...sleeping and waking. The issue is that the reception space is below the inadequately shielded rooms (we had the windows shut tight btw.) It was presumably beyond the hotel's control that drunk and shouting wedding guests returned to our floor at 2AM, but it was the straw that broke the camel's back. My wife said the quality of her experience at the Spa was adequate if a bit overpriced. We also brought a small dog. He behaved well towards the hotel and they behaved well towards him...which was a definite plus. There is an indoor and outdoor pool but they are smallish and get too crowded for swimming laps except for late and early in the day. In the end we began taking all our meals outside the hotel (which was not our original intention) because, well, we just didn't want to spend any more time there.

I am not sure where to begin on my list of complaints...I had booked one of the "suites" for my stay. Upon arriving in my suite, I realized that the windows could not be opened. I was told that the maintenance people would have to both open and close the windows for me! (Perhaps this policy is designed to prevent disgruntled guests from attempting to jump out of the windows in an effort to escape the shabby, inferior quality rooms.) I asked to change my room to one with windows that could be opened. I was taken to another suite which was dark, dingy, and dirty...the bath towel was stained with red lipstick. I was also treated to the smells spewing out of the exhaust fans from the kitchen located directly below. The highlight of the evening was the sound of bottles being dumped into recycling bins around midnight. When at checkout I complained to an individual who was schooled in rudeness, I was told that I was staying in the best room in the hotel. I presume this meant that I was not entitled to complain. The best part about my stay at the Saybrook Point Inn was seeing it in the rear view mirror as I pulled out of the parking lot.

Please note, this is just my opinion and I have fairly high expectations when it comes to restaurants. That being said, the staff at Terra Mar was really friendly and the view was nice. On the other hand, the decor was depressing and I can't say many nice things about the food. The restaurant looked so good online and it got four stars, but this is very far from a four-star experience if you ask me. If I could do it again, I would travel to a restaurant in a neighboring town...even if that neighboring town was like 20 miles away.