Best of the Best!!!
I absolutely loved my stay at the Marriott in Troy, MI. So far, this is the best service that I have ever received at the Marriott or at any other hotel. I am a frequent traveler, and love to rest when I come to a hotel from a busy day (leisure/business). I stayed for 3 nights, yes it was expensive however, you got what you paid for. The cleaning service were so considered on giving us enough towels, and the shuttle service to the airport (about 30 min away from hotel) were so kind, that they even called your room to inform you when the shuttle was ready w/o having to wait for them. I must say, I was there for a conference...there's not much to do in Troy..however they do have a beautiful mall! Apart from location, the hotel was incredible, everything was clean, and workers went above and beyond to make my stay homelike. I even forgot a few things in the hotel, and they offered to mail it to me with out an additional charge. Now that's what I call "Excellent Customer Service."