As a typical failure,this hotel is very succesful
By A Yahoo! Contributor, 12/11/10
It was a nightmare to stay at this hotel.
As a amputee, I lost a very important shrinker at hotel,which I need to use every night, on the second day I stayed. Without it,I can not walk normally and have much more pain on the next day. And I believed it is caused by the careless home maid,definitely not on purpose. So we told the manager about this and said we understand that could happen. Everyone could made mistake.
However the worse thing happened for the rest of our stay. Just the day after this missing shrinker, our room is not cleaned at all: the towers are not changed, shampoo is not refilled, floor is not vacuumed, trash bag is empted. Then we called the manager to come to take a look. She felt very sorry about that and offered us complimentary breakfast.We refused for that since we donot want to use this to get any benefit.We just want to let the manager to know that they did not provide good service at all, which I believe this is on purpose this time.
The next day after the bad room service, I lost another T-shirt,which is my favorite one at night. After we told the front desk, they sent a security guy to check and we did not receive any feedback about that.
When I checked out the hotel, I told the manager in charge about our stay. He said: “We are not responsible to anything lost during your stay. You could put it in your pocket and lost it outside.”
Holiday inn did a great job to make my tough life tougher!