Claremont Lodge, Claremont

My first visit to the Lodge wasn't spectacular, but it has improved greatly over the past few years. The rooms are usually clean, the television has a decent selection, there is now internet access, and depending on who you get, the service is friendly. The location is great. It's about a block from HWY10, but it's not too noisy. L.A. isn't far to get to, if the traffic's good. There are plenty of places to eat (a Mexican Restaurant across the street). There are 2 malls nearby and plenty of other shopping centers around. I use this hotel because it's by far the best choice for me. There are a bunch of other hotels in the immediate area, but you're going to pay a lot more for the same thing. So, why not save a few bucks?

HORRIBLE CUSTOMER SERVICE AND THE WORST EXPERIENCE WE HAVE EVER HAD WITH A PLACE OF BUSINESS!!!!!!!!!!!!!!! Long time residents of Claremont moving to a new home. We accidntly forgot our laundry bag in the room. We didnt realize until that evening after work, so we called the hotel around 10pm to inquire about our bag. We unfortunately talked to Sydney who provided the worst customer service we have ever experienced. He was rude and very unknowledgable about the hotel he worked at. Because he was unprofessional and rude, I asked him to provide me with his managers name or the owners. He said he did not know their names or the names of anyone he worked with and told me the only way our situation would be resolved was to talk to someone in the morning. I asked for that persons name and he said again he did not know anyones name he worked with. So i hung up the phone powerless and unsatisfied due to Sydnys unwillings to satisfy people who were guests at the hotel. DO NOT STAY AT THIS HORRIBLE HOTEL