NEVER AGAIN!
By A Yahoo! Contributor, 05/13/09
We did not enjoy our stay at the Westin Horton. The bathroom was dirty around the floorboards, the paper cups had obviously been previously used, and the coffee creamers had expired. But the worse thing was the Valet Parking. We had not been told it would cost $32, though the staff insisted we had been. Then my personal care attendant told the Valet NOT to take his keys as he needed them to operate the wheelchair lift to get me out of the van when he returned from checking us in. The man took the keys anyway, as it was "policy" not to leave them in the ignition. Next morning -- despite that "policy" -- the Valet put the keys in the ignition, the door blew shut, and they were locked in the van with no way for Mark to get in, much less work the lift to get me in. To add insult to injury, the Valet asked Mark who HE wanted to call to fix the problem! We couldn't get on our way for about an hour. Although the cups and creamers were replaced, the $32 was returned, and apologies were offered, it didn't salvage our trip or make us any more inclined to ever stay there again. The only bright spots were the big screen TV, although it offered few channels of interest, and the wonderful Porter who brought our luggage in and took it out. His service was really outstanding. Well worth the tips he and he alone received!