I'm not sure why this hotel is so popular
The good: great location. The mall/train station is underneath the hotel (easy train to the nightlife on Orchard rd) (I counted less than 100 steps to the bookstore on the 3rd floor of the mall!) Chimes across the street has some nice, fun restaurants and hang-outs. The walk down to Clark and Boat quays is very reasonable and additional nightlife not so far from there. The staff was very friendly and cooperative, though if I hear one more time about the minor scuff in my pants (from the laundry service) I will finally have to buy a new wardrobe.
The not-so-good: some rooms are long outdated (the south tower? or is it the north? ...the cheaper side), I had water dripping out of the ceiling twice before the front desk moved me (to an 'upgraded' corner room) and I developed a cough that lasted 8-9 weeks before i finally got antibiotics to make it go away. I also was charged 4 times for a bag of potato chips I only ate once (at 5 or 6 sing, it adds up)
I think my next trip I will be trying out another hotel, hopefully the rooms will be more up to date and more comfortable, were I staying on the more expensive side I would be more tempted to stay, if only for the location.