Value Place Airtex, Gatlinburg

SO WHAT THE HECK ARE YOU PEOPLE REVIEWING???? ITS NOT OPEN ITS IN TX NOT NEAR A "STRIP" GET A GRIP

I, like a few other reviewers here, never stayed in this hotel, but I can tell you something about it. I made reservations for two nights. I called back 3 days before the arrival date to cancel because a family member became sick and we could not make it. Immediately got the run around on the phone and was told that the Manager was not in. When I asked for the Manager's name, was told that they could not give out that information. When asked when the Manager would be in, was told that they didn't know. They said they would check and call me back. They never did. We called back over and over, and after finally getting someone (and being told again that the Manager's name was a "secret" and we could not talk to them and they were not there) we were told that the Manager had decided to credit one day but still charge us for one day. We even offered to just delay the reservation to another time. They said NO, that it would be a totally new reservation if we wanted to come another time. Yeah, right. I asked that the Manager call ME. Never happened. Poor customer service. Very shady. It is not called a "motor lodge" for nothing.

price was o.k. but room was dirty,housekeeping did a poor job.staff was o.k. good location, i would give it 2 stars.

I MADE RESERVATIONS FOR 2 NIGHTS HERE AFTER THANKSGIVING DAY. I WAS ALSO INSTRUCTED THAT IF I NEEDED TO CANCEL THIS RESERVATION TO DO SO WITHIN 72 HOURS OF THE FIRST NIGHT'S STAY. THE WEEK-END PRIOR TO THANKSGIVING, I DECIDED TO CANCEL OUR RESERVATIONS. I MADE THE PROPER PHONE CALLS, WITHIN THE 72 HOUR TIMELINE ( HAD TO CALL TWICE TO TALK WITH SOMEBODY BECAUSE THE FRONT DESK WAS CLOSED )AND CANCELLED THE RESERVATIONS. THE GENTLEMAN I WAS SPEAKING WITH (SPOKE WITH A FOREIGN ACCENT) WAS POLITE AND ASSURED ME THAT EVERYTHING WAS TAKEN CARE OF. ALL WAS WELL, UNTIL I RECEIVED MY CREDIT CARD STATEMENT WITH A ONE-NIGHT'S CHARGE FROM THIS RIVER'S EDGE MOTOR LODGE. I CONTACTED THEM AND EXPLAINED MY SITUATION AND I WAS TOLD THAT THEY WOULD INVESTIGATE THIS AND RETURN MY CALL. THEY RETURNED MY CALL THE NEXT DAY AND INFORMED ME THAT NOBODY RECALLS SPEAKING WITH ME AND THERE WAS NO RECORD OF MY CANCELLATION. THEY DID ACKNOWLEDGE THAT THERE WAS GENTLEMAN OF FOREIGN DESCENT WORKING ON THE MORNING OF MY CALL. AFTER FURTHER USELESS CONVERSATION I ASKED TO SPEAK TO THE MANAGER- HE WAS NOT IN. I ASKED FOR HIS NAME TO CALL AT A LATER TIME- SHE WAS NOT PERMITTED TO GIVE ME HIS NAME. WE NEVER STAYED AT THIS MOTEL, BUT, IF THIS IS THE WAY CANCELLATIONS ARE DEALT WITH, I WONDER HOW PEOPLE ARE TREATED WHEN THEY DO STAY. IF YOU NEED TO CANCEL RESERVATIONS AT THIS ESTABLISHMENT, BE SURE TO GET NAMES AND NUMBERS, KEEP YOUR RECORDS, AND WATCH-OUT !!!!!!

The hotel is excellent if all you care about is location. Only 2 blocks from strip. The hotel is old and dirty. I wouldn't walk on the floors barefoot. Shower leaked all over the floor. I went to turn the fireplace on (gas) and got shocked because of the frayed wires. price was $100/night, spend another $25/$30 dollars a night and go someplace else.

The location is perfect,everything is in walking distance to the hotel. The rooms are big for the price. Hotel was very clean,and everyone was very nice to us.We are already planning our next stay here.

This hotel has nice southern charm. Very nice place to stay and just a short walk from the strip in Gatlinburg. The room was very spacious and super clean. I like a good shower and I have to say it was hot and with great water pressure. Nothing like a good shower after hiking all day. I'd stay again!!

I have stayed here several times. The place does not accept online reservations. lololol. It's not their fault if some web site is scamming business. The hotel is the last one on River Road before the park. Great views of the river and wonderfully located. The reviewer who wrote that he went across the street to the Fairfield after his online reservation was refused is really confused--the Fairfield is 2 blocks down the street, towards downtown Gatlinburg.

After trying several motels' phone numbers from their webpages and no answer, I finally got one from the River Edge Motor Lodge. I was greeted by a very friendly and courteous staff member who helped me find a room for our weekend get away. After arriving at the hotel, the staff was still very hospitable and welcomed us with a warm smile. The motel was in a great location for walking to the "strip" and along the Little Pigeon River. The pool was very nice and the rooms were very cozy. They were clean and didn't have the stale "hotel smell"--we had no problems or issues with check-in or check-out. There was a nice continental breakfast offered each morning and coffee in our rooms. The ONLY con about this place was our neighbors for the weekend. The couple next door couldn't keep their screaming kids under control after midnight---we tried calling front desk but they close after 11pm. Other than that--this place was A okay for the price and we'd most likely stay here again. Enjoy!

confused! I haven't recently visited the River Edge Motor Lodge, however, have stayed there a number of times in the past years. very fun rooms! Dispointed on reviews, had spoken so much to fiance' about the motor lodge with fireplace and on creek...for the price, i'm going to think twice about staying here again.