Hawthorn Suites by Wyndham Oshkosh, Oshkosh

This hotel has stood beautifully along the highway for 6 or 7 years and this was the first time I step foot in the place. What a mistake I had made all those years driving past it. I walked in the door and there was a young lady a smile on her face and "welcome to the Hawthorn" was how I was greeted. I had no reservation and she said no problem, smoking or non smoking and in minutes I was to the large room I have ever seen in a hotel. It did not stop there, they offer a beer and wine bar on 2nd floor and I got to know some of the other that were staying there, it was like visiting with family. Then I head down stairs to the Vintage, what a surprise, when did Oshkosh start serving food like that. The light jazz music playing combined with the menu and the great service. I can not wait until my next trip to Oshkosh. I know where I am staying.

the hotel is wonderful and clean! However, the front desk staff was not so great, well I shouldnt say that, only one in particular. Two nights I went to the desk for something and had to wait, the label on the phone said dial 0 for assistance, so I did. I literally waited 5-10 minutes until someone came to the desk, it wasnt even a front desk employee. When the desk employee arrived she seemed as if she had no idea what was going on and was irritated that I needed something, she smelled horribly like smoke which is abosutly discusting. The second night she was on a personal phone call, to me this didnt matter but she finished up her phone converstation then got to me. This is rude and very uprofessional, something should definitly be done about her. I was going to speak to the assistant manager but like the hotel itself was nice and I do not feel as if I should be compensated for an unprofessional staff member who needs to focus on her job verus her personal life during her shift. I will return again but I must say I hope she isn't there. She seemed like she was literally in a fog, i apologize if something was wrong with her, but then she shouldnt be working alone!!

The price was different when I got there then when I booked the room. When I went to speak with the management she was not nice about it. To make it worse I found a bra on the floor next to the bed in my room( NOT MY BRA ). My worst stay in a hotel ever!