Comfort Suites Mackinaw City, Mackinaw City

Our family chose the Comfort Suites because of the location and the indoor water park. We were pleasantly surprised when we checked in. The room was Huge, and with a family of 4 that is a nice bonus. The kids loved the indoor water park, and my wife and I could sit in the hot tub and watch them as they played. We are looking forward to coming back next year. Thank you!

When we arrived at 4PM, we were informed by the management that check in time AT 4 PM means that the room will be ready sometime AFTER 4PM. We found this out AFTER he had charged our credit card and given us the keys. Then we waited for our room in the hot parking lot for over thirty minutes. You have to walk outside from most rooms to get to the waterpark and the front desk. Housekeeping is unresponsive. A guest before us had stolen the alarm clocks and the remote control, and these were not replaced for our stay. We would not have stayed if the manager hadn't already run our card. In the future in northern Michigan, we won't make online reservations and will just find a room and give them our card AFTER we view the room (the old-fashioned way). Every hotel on the main drag in Mackinaw City had a "vacancy" sign, and this was during the height of the tourist season. So don't settle for a place like Comfort Suites for $260 a night. The hotel apparently can't spring for another waffle-maker, so expect to stand in line for over twenty minutes if you want a waffle. The water "park" is very small and not worth it. Our kids weren't interested and preferred the outdoor pool. You can get a clean room with an alarm clock and an outdoor pool AND check in by 3PM for a much lower price. This place is NOT family-friendly. When another guest called the Mackinaw City police about the manager's treatment of guests who complain, the police told us that those who try to leave after they arrive are unlikely to get their money back, even if they leave before spending the night. On the plus side, if you go against all reason and advice here and stay there anyway, the Mackinac City Police are well aware of the problems with this establishment. So if you have trouble or fear for your safety while there, feel free to call the police. If you are not convinced by these reviews here not to waste your money, then I wish you the best of luck! You may think that people are exaggerating about the extremely poor treatment and rudeness of the management. I would not have believed it if I had not witnessed it firsthand. It is amazing that he has stayed in business, but I guess he has enough first time customers to keep himself afloat.

I was disappointed with the experience at Comfort Suites - when we arrived I couldn't believe that our suite was outdoor access, therefore there was snow tracked into the room constantly, and we had two crawling children with us. The water park wasn't attatched to our suite, therefore in the mid of winter we had to walk outside with all our children (5 between the ages of 12yrs and 7mo) to enjoy the pool and waterpark, and there wasn't a changing room at the water park. We also had to transport the children to the Hamilton Inn for breakfast, which was serving way too many hotels (3 i understand), and the line was HUGE!!! Lastly, on Sunday morning I woke up and asked for towels so i could bathe all the children -( there were 4 adults and 5 children, in the 2 room suite) and we got 5 towels each time they were replaced - anyway, the lobby wasn't open at 8 in the morning, they said at 9 that the towels were locked up and the maids weren't in, at 10 they still didn't have towels, mind you check out is 11, so finally at 10:15 we got towels. All in all the kids enjoyed the waterpark - I would recommend it for kids 4 to 8 years of age - but the hotel was too expensive for the cleanliness ( not vaccuumed), and lack of relaxation you experience at this hotel.

Likes: Waterpark is great for non-swimming children, as it is pretty safe as long as they don't run. Little to no chance of drowning since the waterpark section is only inches of water. I thought that was awesome! The suite was great- we've never stayed somewhere so big for so little money. ($99 a night). Dislikes- The floor hadn't been vacuumed. Very little cleaning had taken place. Waterpark (Pirate Waterpark) was shared by who knows how many other hotels. It filled up quickly each day, which more and more families piling in every five minutes. Bring sandals- ppl come from outside and walk all over where ppl with bare feet are. Have swimsuit on under clothes- one bathroom per sex meant it took forever for a bathroom to change your suit. Breakfast- Had to walk across street to Hamilton Inn to eat!!! These hotels all share amenities so once again it meant standing in long lines since a ton of families from various hotels are there. We had to eat our breakfast on a couch. NOt fun with preschool aged children. Breakfast was good and plentiful, if you can put up with the rest. Finally, on our second day we left at 11:30 to go swim. We came back around 2:30 and the room hadn't been cleaned yet!!! So we left for a late lunch and came back at 4. I saw the cleaning lady leave our room, so I thought it was clean. Took family back in but realized there was nothing touched! So we had to leave again. Room was not finished until after 5 pm. Even the manager complained about the cleaning staff not working quickly/effectively. Gave $10 off room due to problems. Not too bad..

We were certainly surprised at how beautiful the room was. It was wonderful, very homey. We enjoyed our stay and plan to do this again in the future.

did not stay here because after reading all the reviews I cancelled my reservation, I didnt want to expose my children to mean hotel people and with all crazies out there you never know. Most said it was dirty and the water park was shared with the public, and was dirty and crowded. I re-booked with Hamilton Select Resort which included two rooms connected, 4 queen beds and best of all was on the beach. It also was cheaper

My family and I went to this hotel in May of 2006 and we had a great experience. The waterpark was great, the breakfest was good and the room wasn't all that bad. It was clean, just out of date. What I didn't like was the fact that it took some walking to get to the water park. We were on the 2nd floor so we would have to take the elevator up, walk to the other side of the hotel and take 3 flights of stairs down. Because it was May, it was a bit chilly to go out doors to get to the waterpark. They really didn't have anywhere to change in the waterpark area, except the bathrooms. They were very messy, and gross. Just a side note: to anyone going to this hotel that hasn't been before, the waterpark is on a timer. You have to turn it on when it goes off. We were not told this and sat around for a few minutes. Luckily someone came in and told us what to do. Our overall experience was great. We are looking into planning another fall/spring vacation here.

I would never stay at this hotel again. I was stuck in the front room of this "suite" or so they call it, where there is not a seperate climate control nor a vent for the HVAC to control the temp in this front room. Needless to say, it was extremely warm in the front room. On the second day of my stay, the staff provided me with a fan for the room, however, there was not a good place in the room to put the fan unless you leave the door to the bathroom area open, who wants to do that when you are staying in the suite with another couple. Being in the front room we also were fortunate enough to deal with the noise from the hallway, we might as well have left the door open, since there doesn't seem to be any sound insulation in the walls. The noise didn't affect my sleep though because I wasn't sleeping anyways since I was so hot from the lack of climate control in the room. To top it off, upon checkout, I signed for $251 on my debit card, the hotel ran the charge through at $503 which caused $222 of overdraft charges in my checkiong account. The hotel did refund the extra $250 plus dollars but is refusing to pay me for my overdraft charges that they caused. The manager is not calling me back and I haven't even been able to speak to him once yet, I'm only getting through to the extremely unfriendly front desk clerk who has the same attitude she did when we stayed there, anti-customer service. Please do not stay at this hotel, for $250 dollars a night, you deserve alot more.

We were given a rate over the phone when we booked for 249$ When we got there they said we need to charge for your kids, so now the rate is 348$-(even though they said the rates are not per person/child, etc.and the website says children free!+our children are under 3) they said its revolving rates, we can charge whatever we want, and it changes by the hour. we got there and the room wasnt clean, we called to have it cleaned while we were at dinner, and it wasnt done. we then left in the morning for the island, and came back at 3:30, and still not clean. we told them we were leaving and not staying the second night, and the manager said"I dont care, theres the door, but I have your credit card number, and I am going to charge you anyway. oh, and now the rate is 408$, so maybe I will charge you that" ( even though we checked out and didnt stay there) there have been many complaints to the better business bureau about this, and I cant believe how rude, unprofessional, and mocking the manager was. awful awful awful

indoor water park was great, my kids loved it, we reseved a room with two queen size bed, and the front desk was kind to offer us a large 1 bed room suite at no extra charge. Thank you Comfort Suites!!!