LOCAL POLICE WERE HERE FOR GUEST DRUG USE & THEFT
By A Yahoo! Contributor, 5/2/11
My family and I stayed here April 29 and departed May 1 with complete DISGUST!Our room door gave the appearance that it was shut and locked, but in fact it wasn't locking properly due to a faulty spring in the door lock. We were robbed Sat. evening. We had to file a police report and get items fingerprinted. The night deskclerk must have been new and was inexperienced with this kind of situation and called in the hotel auditor, John, (who knows if that was even his real name) to pretend he was the "Hotel Manager" (who obviously had no training in hotel management). The pretend Hotel manager only made the situation worse with his unsympathetic attitude and unprofessional behavior.
We did not get one apology from the night staff...No "im sorry this happened to you", no..."what can we do to help you"....nothing. In a situation like this, the last thing you need is to deal with staff who do not come to work with a concientious attitude to make customer service a top priority. Needless to say, my children and I will not be staying at this hotel ever again. I realize Hotel Managment can't help what kind of guests stay at their facilities (there were guests intoxicated, loud, and the hallways smelled like marijuana) but they do control who they hire and who represents their company. The fact that the OC Police were there on two separate incidents this past weekend speaks volumes of what kind of estalishment this place really is. PLEASE PICK ANOTHER HOTEL FOR SAFETY REASONS! There are other Hotels in OC who I'm sure provide a safer environment.
- A mother of two young boys who traveled
a long distance for a ruined vacation.
******* BEST OF LUCK ON YOUR HOTEL SEARCH AND GOD BLESS!!!********