The Metropolitan Hotel and Spa, Delhi

We stayed here on two separate occassions, two weeks apart at the begining and end of our holiday. The first time at the start of March 09, no problems at all and infact we were very happy with our stay. The only quibble would be the addition of a 5% service charge and whopping 18% luxury tax on everthing, making this hotel quite a bit more expensive than it might seem at first. The second occassion was an entirely different experience. Having checked in (room 701) we could hear drilling and hammering so we called reception to ask if this would go on for long and if so could we be moved. Having been assurred that the work would finish within the hour we decided to stay put. We headed out for some sightseeing returning late afternoon to find the door to a room two doors down was open and workmen drilling and hammering away. Another call to reception to ask why the work hadn't stopped and we were given more assurances that the work would finish immediately. It didn't. By 7.30 pm the noise was still continuing so I went to speak to the duty manager who denied that any building work was going on. I asked him to come up to the room so he could hear for himeself and after he made a phone call, he followed me up. Needless to say, there was no noise when he arrived. He said there was a factory next door and the noise must have come from there. Not very happy at the suggestion that I was being called a liar I assurred him that if there was any more noise I would be seeking a reduction in my bill. Returning from dinner at 9.45pm I was staggered to be met by the sound of more drilling and so went to investigate where the noise was coming from. Through a service door on the 8th floor I find a team of workmen drilling and hammering away. While about to take some photos to prove to the duty manager that work was going on and in this hotel, the housekeeping manager comes along, claiming he was going to tell the workmen to stop. I asked the housekeeping manager to accompany me to see the duty manager to tell him that the work was continuing, which he does and I am assurred by the duty manager that that really is the end of it - there will be no more work. 10 minutes later, back in my room, what can I hear: more drilling and hammering. Feeling pretty angry at this stage I was going to go and tell the workmen to stop myself but upon getting to the service door, I find the duty manager there himself, finally accepting that there is building work going on in the hotel and assuring me he will stop it immediately. Returning to my room, I was called by the duty manager, apologising for the noise and accepting that the hotel had made a mistake. I told him I wanted a reduction in my bill but he claimed I had booked the room at a good rate so he couldn't give me a reduction. An argument followed that the rate I was paying was not the point, the point was the shocking level of service, lies by the hotel staff (indeed its managers) and the fact that our day at the hotel had been ruined by the noise of building work. Request refused! Went to bed. The work near my room had indeed ceased....but I could still hear drilling in a distant part of the hotel until just before midnight, they had simply moved to work elsewhere. We had an early checkout to catch a plane and again I requested a reduction in the bill, which was again refused. Not sure of quite how bad the legal consequence of leaving a hotel in India without paying could be and needing to catch a flight I agreed to pay the bill under duress but have advised them I would be complaining and ensuring that our experience was posted here on Tripadvisor, which didn't elicit any discernable concern. Not a happy experience

It was a sancutuary compared to the chaotic outside street. The room was spacious and relaxing, though expensive. The food was great and was safe enough. Japanese restaurant SAKURA offered traditional authentic japanese cuisine. all in all, it is a good hotel if you ignore the price.

I have stayed at this hotel many times in the past too but on my this visit only I came to know that its no more a part of Nikko now its being promoted by Summit Hotels which is the brand of Preferred Hotel Group, USA. I always prefer staying here because staff identify me and address me by my name. The experience starts with the pick-up at Delhi airport, the car is always there on time and the driver has a placard of my name on it. The hotel car has drinking water bottles, news papers and magzines. This time I was amazed that the airport staff of the hotel took my checkin at the airport only and I was handed over a key card for my room what a service. I was received at the porch of the hotel by their concierge staff. When they wished me by my name I felt really important. I will thank you the entire management and staff of this hotel for such a wonderful service they provide.

never go there..an awful place!!..it stinks like hell!!...there's no proper hygiene facilties!! last cal!!..dnt go there!! beware of the wrokers there..they r soo ugly and cant help staring at ya

We stayed at this hotel this November for one night.The hotel managers including reception were kind and quite hospitable and helpful, in line with the Japanese tradition. In contrast, the room was quite small, mediocre and needed thorough cleaning and refection, including the carpeting which had ingrained and old stains.The breakfast was alright and the staff helpful.The duty manager was also very efficient and quite good in his chores. We paid for one night Indian Rupees 17850.00 i.e. equivalent of US$ 402.00 for a very ordinary room and found it a rather expensive affair,even by any standard, Indian or international. I believe that the Management of this hotel, like other hotels in Delhi, should consider that this is perhaps not that honest and in our view a rip off for the services they provide. The Tourist Ministry of India should have some control over the rates and the standards, which are not up to the scratch but the prices are always outrageous.

Did not have a chance to travel away from the hotel so I had plenty of time to linger around. If you are traveling simply email this hotel with your concerns and they will respond promptly making your arrival stress free. Will visit again!

An excellent hotel and a great place to stay in New Delhi. All facilities are perfect and staff is very nice. Food both Japanese and Indian is a treat.

Centrally located, easy commuting. Good staff, Great food and if you like japanese food, its a treat for u. In all value for money & just perfect.

An excellent hotel in new delhi. A great place to stay. The hotel is located in the central area of new delhi. The food and dining are very very good.

staff not soft spoken.I lost my camera in the lobby and the security chief was not able to help at all. Coffee shop very suffocating. Kind of a cheap 5 star.