Country Hearth Inn Madison, Madison

Made our reservation on March 13th for July 1st and 2nd. Received confirmation for the King Bed Jacuzzi Suite that we wanted. Arrived on July 1st to find we had been downgraded to a single bed "green" room...now tub...shower only...and we were never notified. We were told at check-in that they had changed our reservation the end of May! We will never go back to any Country Hearth Inn. There are so many other much nicer places to stay. We love Madison, IN, but will never go back to Country Hearth. We have also never heard back from Management regarding our complaint. We left a written complaint at the desk when we left and we emailed a complaint direct to the General Manager with absolutely no response...not even a "we are very sorry for your inconveniences"! Just beware...they do not stand by their reservations.

My husband and I stayed one night and were very happy with the cleanliness of the place. The other perks were the affordability and the staff was helpful and friendly. We had a quiet sleep (but maybe because it was in the middle of the week), and we were on the second floor-end unit. The continental breakfast was good, and much to choose from!

We've used this place many times, but those were the last. After 12:30 pm you'd think there would be some kind of sound reduction. I was shocked by the activity in the hallway and next door to me. The in and out of rooms and ice machine are expected, to some extent. But the continous talking, laughing, and the lobby TV; by 5:15 I finally called the front desk. They sware the group was upstairs, but I saw the traffic when I peaked out my door at 2 am. At 5:55 I was checking out, worn out, very angry(not my typical mood), with business to attend after a 3 hr drive. I finally got my money back, after being made to feel I was hillucinating everything and the manager kept saying he couldn't understand what I was so upset about and that it took me tooooo long to complain. If I had called earlier, he said they would have moved me! ME???! Why me!???? I was there to sleep and got nothing. I offered to pay for my shower, but he thought that was a joke! So I demanded full payment and he said he would only give me $20 back. I told him this whole thing was crazy! It wasn't my job to take care of the motel. I don't go to cause trouble, but it just seemed to go on and on. They felt I was exagerating the lobby TV and the ice machine. Apparently they have never spent much time in the 1st floor rooms, as the echo was not exceptable at all. Someone set off the fire alarm in a room - I heard a man say, "I don't know what I did to make it go off!" (he was laughing) Well, duh! don't smoke in a nonsmoking room goofball!! (OH how I wanted to say that, but didn't want any confrontation, as I was traveling alone and there's no reason to upset folks.) New mattresses are in order also! They're as hard as bricks and slide off the box spring. They are stained and although you try to cover them up, I really don't believe anyone should be sleeping on them. But appreciated the clean room; so it seemed. Unable to think clearly, I didn't even get a little breakfast before leaving. I drove around, as it was too dark to venture out, as tired as I was, until the sun came up! Exhausted, cold, and in that crazy feeling of NO SLEEP daze, I gave up, drove over to the WalMart parking lot and tried to rest, before driving to Kentucky. I was absolutely exhausted and was totally unsafe for driving in the dark. I cut my trip short because I was unable to tend to the business with the brain fog and returned home, two days early! No - we won't be back. But thanks for an unforgettable night/morning/afternoon and finally the refund. I cannot believe I had to get so upset and out of sorts before something was important enough to call an owner that doesn't even live in the area for such problems. Quite convenient - you don't have to answer for the rude actions of your staff, an unhappy customer or your $20 back policy. ***I'm wondering if someone is covering for a "private" party that happened without the manager or owners knowledge. Maybe you have an employee taking advantage of the premises? They were next door. One woman and a few men.

When an ice storm knocked out power for many residents of Madison, my family and I headed to the \country hearth inn. We moved into two rooms for nearly a week - kids and dogs in tow! The storm caught the hotel off-guard and despite the fact that many of the employees had no power at home, the staff rose to the occasion and did everything they could possibly do to ensure that we had a comfortable and enjoyable stay. We were blown away by the level of service and attention to detail.

we stayed at the country hearth inn of madison In. we had a great time.Staff was very nice our room was clean we enjoyed the warm cookies at the front desk. motel had a great breakfast basically had everything. we will stay at country hearth when ever we come down to madison...

Stay away!!! I paid cash for a room and they charge my debit card that was used to reserve the room. I called the manager many times as he was hard to get a hold of. He is unwilling to get the matter resolved. He was uncooperative and unapologetic. He still has not given me the money back! Shady business! Do yourself a favor and stay elsewhere! The breakfast suck too. Do yourself a favor and stay elsewhere!

this hotel was very clean and big rooms for the price that they offer excellent breakfast good staff i will stay here again the high speed internet was great brand new AC unit great fire place in the lobby area

the manager and employees are rude, would not comply to what we needed. asked for pillow would not bring to us but when we went to front desk to try to get one.. the front desk clerk was rude and was not friendly. I tried talking to manager and she was hard to get a hold of plus when i did get ahold of her shetold me that her employees was good and she ignore my statements about the hotel.i asked her for corporate number and she refused to give it to me.I consider that rude and unfriendly..then heard manager talking about employee badly right in front of us and other guess.. I feel this hotel should not get any kind of rating, just would not recommand it anyone or my dog

This place is full of bugs-dead and living. Customer satisfaction is very poor--only excuses offered--had to call the corporate office to get full refund, would never recommend this place.