A Business Traveler's Perspective
As a business traveler on a 2-week stay, I'll point out pros and cons.
Pros: Free delivery from all the Scott-owned restaurants nearby. Big, roomy suite with jacuzzi tub, mini-kitchen, and desk standard. TV channels offered rivals the nearby Courtyard. Breakfast is pretty good, but show up early to find food items not handled by children. Bed is fantastic. Room's climate control is digital and feels 'just right'. Good vending machines (food & drink) rivals the Courtyard's annoying self-serve grocery. Bathroom far less claustrophobic than Courtyard's. Room is well lit. TV actually returns to the last channel and volume level you were on when you turn it back on, rather than blasting you with max-volume hotel pay movie advertisements (like Courtyard). Cellular coverage is good.
Cons: It can take 30 mins to get hot water going on the 5th floor. No lie. Either account for this in your morning routine, or get a room on a low floor. Building is crawling with screaming, wet kids from the attached water park. Hotel views overlooks water park employee's nasty break areas. Parking lot is tiny and filled with water park patrons -- parking is a challenge. Internet connectivity is highly variable, and often won't let VPN clients connect. Exercise room not as nice as Courtyard's -- fewer, poorer equipment, and you're essentially on display to the lobby. The noise -- both from the screaming children and the water park employees on break under your window -- settles down after midnight. Get a room at the end of the hall to avoid child noise. Get a room that faces front to avoid noise from water park employees on break. Some mornings I'd get a USA Today, some mornings not.
Matter of Annoyance: On your sink, you'll find a "Hospitality Promise" right next to the sign telling you how much you'll be charged if you steal any towels. It gives me a warm fuzzy feeling every time I stand there and brush my teeth and have to look at it. The housekeepers often don't restock your room with the same number of towels they remove for cleaning -- thus making you wonder if you're going to find a special charge on your bill. I wasn't so charged, but it bugged me. It made me feel like I was in a Best Western Motel and the year was 1978.
I wasn't impressed with the housekeeping in general. The remains of last night's dinner delivery, even if placed in, on, or next to the trash cans, often weren't cleared. Beds look like they'd be slept in even after they were 'made'. Things just seemed to be left in a mess. The place just didn't feel super 'clean' to me, but maybe I'm being picky.
Summary: For business travelers, I'd put the place on-par with the equally imperfect nearby Courtyard. At either hotel, you're going to get the indifferent Scott-trained staff, and your stay will be 85% right with a handful of annoying issues that a little attention to detail could overcome. This hotel's big problem for our kind is that it mostly caters to families destined for the water park, and you have to factor this into your calculus. I was fairly happy with my stay and would stay again.